ONTAP AutoSupport (Transport HTTPS and HTTP) Resolution Guide
Applies to
- ONTAP 9
- AutoSupport
- Transport
- HTTP
- HTTPS
Description
Follow this guide to help you locate the proper solution to your question or issue.
For a smoother experience, run the following command to gather your Nodes configuration
Verify your current configuration
::>autosupport show -node <node name> -instance
Node: cluster-01
State: enable
SMTP Mail Hosts: mailhost
From Address: admin@email.com
List of To Addresses: address1@email.com,address2@email.com
List of Noteto Addresses: -
List of Partner Addresses: -
Send AutoSupport Messages to Vendor Support: enable
Protocol to Contact Support: HTTP or HTTPS
Support Proxy URL:
Verify Connectivity is good
cluster1::> system node autosupport check show -node node2
On Demand
Node HTTP/HTTPS Server SMTP Configuration
---------------- ---------- ---------- ---------- -------------
node2 ok ok ok ok
Connectivity fails
- If connectivity fails, you must check connections and firewall rules are allowed to reach support.netapp.com