ONTAP AutoSupport using HTTPS is blocked by a security web filter

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Category:: ontap-9

Specialty:: core

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Applies to

ONTAP
Autosupport
HTTPS
Webfilter

Issue

In the Active IQ dashboard - AutoSupport section you confirm thatlogs are missing
From the command line Autosupport history show confirms that all logs are sent-successful from the NODE to NetApp.

Destination for This AutoSupport	Destination for This AutoSupport	Destination for This AutoSupport	Destination for This AutoSupport
http	callhome.management.log	6/5/2024 01:20:10	sent-successful

Testing connectivity from the command line also confirms connections are working

::> system node autosupport check show-details -node node01
Node: node01

Category: http-https
          Component: http-put-destination
             Status: ok
             Detail: Successfully connected to:
                     https://support.netapp.com/put/AsupPut/.
          Component: http-post-destination
             Status: ok
             Detail: Successfully connected to:
                     https://support.netapp.com/asupprod/post/1.0/postAsup.

Example of webfilter preventing the body.7z file

This can be checked in Active IQ AutoSupport section NOTIFYD.GZ

[kern_notifyd:info:2103] (category: 2103:3161:deliver) (emittime: 6/2/2024 02:22:31) (message: HTTP/1.1 403 Forbidden) 0000002c.0020012f 0cf703b7 Sun Jun 02 2024 02:22:31 05:30 [kern_notifyd:info:2103] <html> 0000002c.00200130 0cf703b7 Sun Jun 02 2024 02:22:31 05:30 [kern_notifyd:info:2103] <head> 0000002c.00200131 0cf703b7 Sun Jun 02 2024 02:22:31 05:30 [kern_notifyd:info:2103] <meta name="description" content="Zscaler makes the internet safe for businesses by protecting their employees from malware, viruses, and other security threats."> 0000002c.00200132 0cf703b7 Sun Jun 02 2024 02:22:31 05:30 [kern_notifyd:info:2103] <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> 0000002c.00200133 0cf703b7 Sun Jun 02 2024 02:22:31 05:30 [kern_notifyd:info:2103] <meta name="viewport" content="width=device-width, initial-scale=1"> 0000002c.00200134 0cf703b7 Sun Jun 02 2024 02:22:31 05:30 [kern_notifyd:info:2103] <title>Internet Security by Zscaler</title> 0000002c.00200135 0cf703b7 Sun Jun 02 2024 02:22:31 05:30 [kern_notifyd:info:2103] <script language="JavaScript">var defLang = 'en_US'</script> 0000002c.00200137 0cf703b7 Sun Jun 02 2024 02:22:31 05:30 [kern_notifyd:info:2103] <style type="text/css">