Autosupport stopped working after ONTAP upgrade or reboot 'Could not resolve host'

Last updated

Oct 22, 2024
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Views:: 722

Visibility:: Public

Votes:: 1

Category:: ontap-9

Specialty:: core

Last Updated:: 10/22/2024, 5:09:20 AM

Applies to

ONTAP 9
Autosupport
HTTPS
DNS

Issue

Autosupports worked fine before, but they are no longer working after latest ONTAP upgrade, takeover/giveback, or system reboot:

 Autosupport transmission-failed since Update Ontap from v9.9.1P9 to V9.12.1


Status: failed
             Detail: HTTP/S PUT connectivity check failed for destination:

             https://support.netapp.com/put/AsupPut/. Error: Could
                     not resolve host - 'support.netapp.com'

Status: failed
             Detail: SMTP connectivity check failed for destination:
                     Some.Secondary.DNS. Error: Could 
                     not resolve host - 'Some.Secondary.DNS'
  Corrective Action: Check the hostname of the SMTP server

Unable to resolve DNS:

CLUSTER-01::> dns check -vserver VS-01

Name Server

Vserver Name Server Status Status Details

------------- --------------- ------------ --------------------------

VS-01 192.168.10.1 down connection refused.

VS-01 192.168.20.1 down Connection refused.

Connectivity to DNS was verified (ping, traceroute).