Autosupport stopped working after ONTAP upgrade or reboot 'Could not resolve host'
Applies to
- ONTAP 9
- Autosupport
- HTTPS
- DNS
Issue
- Autosupports worked fine before, but they are no longer working after latest ONTAP upgrade, takeover/giveback, or system reboot:
Autosupport transmission-failed since Update Ontap from v9.9.1P9 to V9.12.1 Status: failed Detail: HTTP/S PUT connectivity check failed for destination: https://support.netapp.com/put/AsupPut/. Error: Could not resolve host - 'support.netapp.com' Status: failed Detail: SMTP connectivity check failed for destination: Some.Secondary.DNS. Error: Could not resolve host - 'Some.Secondary.DNS' Corrective Action: Check the hostname of the SMTP server
- Unable to resolve DNS:
CLUSTER-01::> dns check -vserver VS-01
Name Server
Vserver Name Server Status Status Details
------------- --------------- ------------ --------------------------
VS-01 192.168.10.1 down connection refused.
VS-01 192.168.20.1 down Connection refused.
- Connectivity to DNS was verified (ping, traceroute).