Element OS KBs
Element OS KBs
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Cannot Communicate with Node ID
SolidFire Application cannot communicate with node ID
SolidFire Application cannot communicate with node ID
Cluster Not Reporting
How to troubleshoot Cluster Not Reporting Alert
How to troubleshoot Cluster Not Reporting Alert
Upgrade Pre-Checks
SolidFire and HCI Cluster upgrade pre-checks for all upgrades
SolidFire and HCI Cluster upgrade pre-checks for all upgrades
Support Bundle
How to collect a support bundle from a SolidFire or HCI storage cluster
How to collect a support bundle from a SolidFire or HCI storage cluster
Can't Login?
Not able to log into Cluster UI after upgrade to Element software
Not able to log into Cluster UI after upgrade to Element software
Async Delay
Replicating volume pairs have an Async Delay greater than 360 minutes
Replicating volume pairs have an Async Delay greater than 360 minutes
Other Resources
- HCC Management Node unable to contact vCenter after vCenter IP address changeTue, 14 Oct 2025
- H610S powerSupplyError and fanSensor are detected again after nodeOfflineTue, 14 Oct 2025
- Node offline and Panic rebootTue, 14 Oct 2025
- How to upgrade Element software from version 11.1 to 12.3.2Tue, 07 Oct 2025
- Element Alert: NTP server not reachable when using FQDN pointing to a load balancerTue, 30 Sep 2025
- Performance Issues Due to incorrect switch settingsFri, 12 Sep 2025
- How to disassociate and return to factory image (RTFI) a NetApp H-Series storage cluster in VMware vSphereThu, 11 Sep 2025
- Where is Element OS image 12.3.2.3 available for downloadTue, 09 Sep 2025
- Old Outdated Uncorrectable errors reported on H610S nodesFri, 29 Aug 2025
- How to reset the async task ID numberTue, 19 Aug 2025
- How to clear iSCSI sessions listed for unused SolidFire volumeMon, 11 Aug 2025
- Upgrade to 12.8 fails with logrotate error: Failed to execute system cmdThu, 07 Aug 2025
- badEncryptionAtRestState alert after removing node from SolidFire clusterThu, 17 Jul 2025
- Will putting a storage node into maintenance mode reduce the overall capacitySun, 13 Jul 2025
- What encryption solutions does Element OS offerThu, 10 Jul 2025
- Garbage Collection stops due to 'Destructing GC State Machine Helper' failingWed, 09 Jul 2025
- Active IQ for SolidFire does not accurately display information in QoS Management tabWed, 09 Jul 2025
- Node fails to boot with error: failed to load ldlinux.c32 Boot failed: change disks and press a keyMon, 07 Jul 2025
- Is it necessary to consider the cluster capacity when a node is powered downSat, 05 Jul 2025
- Prompted Drive Selection During RTFI Process on SolidFire/HCI NodeTue, 01 Jul 2025
- HCC Management Node unable to contact vCenter after vCenter IP address changeTue, 14 Oct 2025
- H610S powerSupplyError and fanSensor are detected again after nodeOfflineTue, 14 Oct 2025
- Node offline and Panic rebootTue, 14 Oct 2025
- How to remove a storage node from Element clusterWed, 08 Oct 2025
- How to upgrade Element software from version 11.1 to 12.3.2Wed, 08 Oct 2025
- Persistent authenticationServiceFaultFri, 03 Oct 2025
- How to disassociate and return to factory image (RTFI) a NetApp H-Series storage cluster in VMware vSphereThu, 02 Oct 2025
- Performance Issues Due to incorrect switch settingsWed, 01 Oct 2025
- Element Alert: NTP server not reachable when using FQDN pointing to a load balancerTue, 30 Sep 2025
- NIC down on NetApp HCI compute nodeFri, 26 Sep 2025
- Old Outdated Uncorrectable errors reported on H610S nodesFri, 19 Sep 2025
- SolidFire Application cannot communicate with node ID <#> - AutoSupport MessageWed, 17 Sep 2025
- "Drive has failed SMART health check" alert in Element SoftwareWed, 17 Sep 2025
- How to add or remove drives from a cluster on ElementThu, 11 Sep 2025
- How to suppress alerts in SolidFire Active IQThu, 11 Sep 2025
- CVE-2014-6071- Is NetApp SolidFire and HCI Management Node vulnerable?Wed, 10 Sep 2025
- Where is Element OS image 12.3.2.3 available for downloadTue, 09 Sep 2025
- How to clear iSCSI sessions listed for unused SolidFire volumeTue, 02 Sep 2025
- NVRAM card not mounted after node shutdown and slice service not respondingWed, 27 Aug 2025
- How to perform Power Drain on HCI Compute NodeMon, 25 Aug 2025