Element OS KBs
Element OS KBs
Featured
Cannot Communicate with Node ID
SolidFire Application cannot communicate with node ID
SolidFire Application cannot communicate with node ID
Cluster Not Reporting
How to troubleshoot Cluster Not Reporting Alert
How to troubleshoot Cluster Not Reporting Alert
Upgrade Pre-Checks
SolidFire and HCI Cluster upgrade pre-checks for all upgrades
SolidFire and HCI Cluster upgrade pre-checks for all upgrades
Support Bundle
How to collect a support bundle from a SolidFire or HCI storage cluster
How to collect a support bundle from a SolidFire or HCI storage cluster
Can't Login?
Not able to log into Cluster UI after upgrade to Element software
Not able to log into Cluster UI after upgrade to Element software
Async Delay
Replicating volume pairs have an Async Delay greater than 360 minutes
Replicating volume pairs have an Async Delay greater than 360 minutes
Other Resources
- SolidFire H-Series node "BIOS VERSION should be >= 3B14 but is 3B11"Fri, 03 Jul 2026
- Resolving "IPMI Unresponsive" Alerts on H610S Nodes with Accessible BMCThu, 02 Jul 2026
- Network interface Bond10G has a duplicate IP addressWed, 01 Jul 2026
- SolidFire node Stuck in Maintenance Mode After Element Upgrade: “DisableMaintenanceMode forceDisable=true” Fails Due to Excess Standby SlicesThu, 28 May 2026
- How many nodes are required in a SolidFire cluster for it to remain operational?Thu, 28 May 2026
- How to configure NTP servers on H610S and H615C BMC via ipmitoolMon, 27 Apr 2026
- Element Upgrade Fails and Node Configuration Is Lost When Upgrade Is Initiated with LDAP CredentialsThu, 23 Apr 2026
- Element OS upgrade fails at pre-upgrade health check phaseWed, 22 Apr 2026
- Does BIOS and firmware need to match when adding storage nodes to an existing clusterWed, 22 Apr 2026
- Cluster UI fail to display volumes and volume performance page after upgrade to Element 12.8 or 12.9Tue, 14 Apr 2026
- Understanding Node Utilization and Load Balancing on Actual IOPS in Element Version 12.8+Mon, 13 Apr 2026
- Will vCenter added to Active Directory cause connectivity issues with SolidFire storage?Thu, 09 Apr 2026
- Solidfire deleted volume fails to purge using cluster UITue, 07 Apr 2026
- NetApp HCI system fails to boot normally after power outageTue, 07 Apr 2026
- Replication Target record suspicious write traffic which is not seen on Replication Source VolumeWed, 18 Feb 2026
- Error "Could not find iSCSI device: no devices present yet" after upgrading Trident to 3.7.0Sun, 08 Feb 2026
- Error "Failed to add portal xxx.xxx.xxx.xxx:3260 to self-healing map" after upgrading TridentSun, 08 Feb 2026
- SolidFire cluster not reporting alert due to AIQ system issueMon, 02 Feb 2026
- Error "Could not read /sys/class/fc_host" error="open /sys/class/fc_host: no such file or directory" after upgrading Trident to 3.7.0Mon, 19 Jan 2026
- Last garbage collection (GC) completed event was over 12 hours ago due to a node file system in read-only modeMon, 29 Dec 2025
- AutoSupport Message: Inconsistent routing rules detectedFri, 03 Jul 2026
- SolidFire H-Series node "BIOS VERSION should be >= 3B14 but is 3B11"Fri, 03 Jul 2026
- Resolving "IPMI Unresponsive" Alerts on H610S Nodes with Accessible BMCThu, 02 Jul 2026
- Network interface Bond10G has a duplicate IP addressWed, 01 Jul 2026
- Failing drive on Element storage node causes drive controller lockup and host disconnects during upgradeTue, 30 Jun 2026
- Upgrade to Element 12.8 and 12.9 fails with logrotate error Failed to execute system cmdMon, 29 Jun 2026
- Node-ui inaccessible with 503 Server Error: Service UnavailableWed, 24 Jun 2026
- How To Enable SSH On SolidFire/HCI Management NodesWed, 24 Jun 2026
- Intermittent mtuCheckFailure due to misconfigured switch environmentWed, 24 Jun 2026
- Replicating volume pairs have an Async Delay due to "PausedManual"Wed, 24 Jun 2026
- Unregister SolidFire VMware Plugin for Vcenter when vSphere configuration fails during NDE setupWed, 24 Jun 2026
- How to reset the mNode passwordWed, 24 Jun 2026
- How to migrate SolidFire vCenter API for Storage Awareness (VASA) from one vSphere instance to anotherWed, 24 Jun 2026
- AutoSupport Message: Correctable ECC memory error count crossed threshold on Memory controllerFri, 19 Jun 2026
- rst command fails with "Connection closed by remote host" when proxy server is configuredFri, 19 Jun 2026
- Remote support tunnel command fails when proxy configuredFri, 19 Jun 2026
- Node booting with ERROR Arming NVDIMMTue, 16 Jun 2026
- Cluster UI fail to display volumes and volume performance page after upgrade to Element 12.8 or 12.9Tue, 16 Jun 2026
- How to enable the Active IQ collector service for NetApp HCISun, 14 Jun 2026
- NetApp H610S1 node has hardwareRevision: incorrect revision warningFri, 12 Jun 2026
