Element OS KBs
Element OS KBs
Featured
Cannot Communicate with Node ID
SolidFire Application cannot communicate with node ID
SolidFire Application cannot communicate with node ID
Cluster Not Reporting
How to troubleshoot Cluster Not Reporting Alert
How to troubleshoot Cluster Not Reporting Alert
Upgrade Pre-Checks
SolidFire and HCI Cluster upgrade pre-checks for all upgrades
SolidFire and HCI Cluster upgrade pre-checks for all upgrades
Support Bundle
How to collect a support bundle from a SolidFire or HCI storage cluster
How to collect a support bundle from a SolidFire or HCI storage cluster
Can't Login?
Not able to log into Cluster UI after upgrade to Element software
Not able to log into Cluster UI after upgrade to Element software
Async Delay
Replicating volume pairs have an Async Delay greater than 360 minutes
Replicating volume pairs have an Async Delay greater than 360 minutes
Other Resources
- Old Outdated Uncorrectable ECC memory errors reported on H610S nodesFri, 29 Aug 2025
- How to reset the async task ID numberTue, 19 Aug 2025
- How to clear iSCSI sessions listed for unused SolidFire volumeMon, 11 Aug 2025
- Upgrade to 12.8 fails with logrotate error: Failed to execute system cmdThu, 07 Aug 2025
- badEncryptionAtRestState alert after removing node from SolidFire clusterThu, 17 Jul 2025
- Will putting a storage node into maintenance mode reduce the overall capacitySun, 13 Jul 2025
- What encryption solutions does Element OS offerThu, 10 Jul 2025
- Garbage Collection stops due to 'Destructing GC State Machine Helper' failingWed, 09 Jul 2025
- Active IQ for SolidFire does not accurately display information in QoS Management tabWed, 09 Jul 2025
- Node fails to boot with error: failed to load ldlinux.c32 Boot failed: change disks and press a keyMon, 07 Jul 2025
- Is it necessary to consider the cluster capacity when a node is powered downSat, 05 Jul 2025
- Prompted Drive Selection During RTFI Process on SolidFire/HCI NodeTue, 01 Jul 2025
- How to perform power drain on an Element storage node running 12.3 or higherThu, 26 Jun 2025
- Cluster not reporting to ActiveIQ - Received HTTP code 403 from proxy after CONNECTWed, 25 Jun 2025
- Cluster stopped reporting to ActiveIQ as mnode connection to proxy server timed outWed, 25 Jun 2025
- Key Value Store mismatch - Active IQ reports certain API calls have not updated in 2 hoursFri, 20 Jun 2025
- How to request upgrade support for SolidFire HCI clustersFri, 13 Jun 2025
- CVE-2014-6071- Is NetApp SolidFire and HCI Management Node vulnerable?Tue, 10 Jun 2025
- Recent Node replacement errors with hardwareConfigMismatchMon, 19 May 2025
- BIOS has corrupted hw-PMU resources on SolidFire storage nodeFri, 16 May 2025
- Persistent authenticationServiceFaultThu, 04 Sep 2025
- How to clear iSCSI sessions listed for unused SolidFire volumeTue, 02 Sep 2025
- Old Outdated Uncorrectable ECC memory errors reported on H610S nodesMon, 01 Sep 2025
- NVRAM card not mounted after node shutdown and slice service not respondingWed, 27 Aug 2025
- How to perform Power Drain on HCI Compute NodeMon, 25 Aug 2025
- How to create and mount a SolidFire data volume into VMware vSphereFri, 22 Aug 2025
- Can not login Element cluster UI without errorThu, 21 Aug 2025
- What is the expected bandwidth/throughput of a Solidfire NodeThu, 21 Aug 2025
- Node reboots and stuck at the boot screen with UEFI0067/UEFI0077 codesThu, 21 Aug 2025
- Upgrade to 12.8 fails with logrotate error: Failed to execute system cmdWed, 20 Aug 2025
- Error when adding drives to node with custom protection domainsWed, 20 Aug 2025
- HCC page shows no nodes/clusters when logged inWed, 20 Aug 2025
- How to reset the async task ID numberTue, 19 Aug 2025
- NodeOffline alert due to Network maintenanceMon, 18 Aug 2025
- AutoSupport Message: Replicating volume pairs have an Async Delay greater than 360 minutesSat, 16 Aug 2025
- Node fails to boot with error: failed to load ldlinux.c32 Boot failed: change disks and press a keySat, 16 Aug 2025
- Stop the Jetty service to disable port 9443Thu, 14 Aug 2025
- Mellanox switch OS interoperability and upgrade guidelinesMon, 11 Aug 2025
- 502 - Bad Gateway error when loading the per-node UI of an Element storage nodeMon, 11 Aug 2025
- Storage Health Check is not responded due to IP address conflict with Ingress NetworkMon, 11 Aug 2025