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How to troubleshoot Cluster Not Reporting Alert

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Category:
element-software
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solidfire
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Applies to

  • NetApp Element software 11.3 and later
  • Management node (mNode)

Description

This article describes how to troubleshoot "Cluster not reporting"

  • Alert in the NetApp SolidFire Active IQ dashboard: Cluster not reporting: 3x minutes
  • AutoSupport alert code: Cluster has not reported to Active IQ in over 30 minutes

The alert is generated when the information is not sent from management to ActiveIQ server ( monitoring.solidfire.com ) more than 30 minutes. Which triggered by various causes as below.

  • mNode reinstallation/upgrade
  • Transient network issues
  • Firewall rules changes on the network
  • DNS is not resolving hostnames
  • Outage
  • Proxy settings outdated
  • Maintenance task
  • Cluster password has been changed
  • Cluster is archived in AIQ
  • An issue on AIQ side
  • Cluster has ownership issue

 

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