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ONTAP AutoSupport (Transport HTTPS) Resolution Guide

Last Updated:

Applies to

  • ONTAP 9
  • AutoSupport
  • Transport
    • HTTPS


Follow this guide to help you locate the proper solution to your question or issue.

For a smoother experience, run the following command to gather your Nodes configuration

Verify your current configuration

::>autosupport show -node <node name> -instance

Node: cluster-01

State: enable
SMTP Mail Hosts: mailhost
From Address:
List of To Addresses:,
List of Noteto Addresses: -
List of Partner Addresses: -
Send AutoSupport Messages to Vendor Support: enable
Protocol to Contact Support: HTTPS
Support Proxy URL:

Verify Connectivity is good
cluster1::> system node autosupport check show -node node2
                            On Demand
Node             HTTP/HTTPS Server     SMTP       Configuration
---------------- ---------- ---------- ---------- -------------
node2            ok         ok         ok         ok
Connectivity fails
  • If connectivity fails, you must check connections and firewall rules are allowed to reach




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