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SwitchPowerFail_Alert - Cluster Switch AutoSupport Message

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Applies to

  • ONTAP 9
  • Cluster Network Switches
  • NetApp Cluster Switches
  • Call home for Health Monitor process cshm: SwitchPowerFail_Alert

Event Summary

The SwitchPowerFail_Alert is sent when the cluster switch operational status reads as failed, is missing or is not operational

Validate

AutoSupport Message

HA Group Notification (Health Monitor process cshm: SwitchPowerFail_Alert[Swtich Name/PowerSupply-1]) ALERT

EMS Log
  • event log show -severity * -message-name callhome*

[Node Name: mgwd: callhome.hm.alert.major:alert]: Call home for Health Monitor process cshm SwitchPowerFail_Alert[Switch Name/PowerSupply-1].

  • event log show -severity * -message-name hm.alert.raised*

[netapp-01: cshmd: hm.alert.raised:alert]: Alert Id = SwitchPowerFail_Alert , Alerting Resource = switch name/PowerSupply raised by monitor cluster-switch

Command Line
  • system health alert show -node <node name> -monitor cluster-switch -alert-id SwitchPowerFail_Alert

                      Node: Reporting Node Name
                   Monitor: cluster-switch
            Class of Alert: SwitchPowerFail_Alert
         Severity of Alert: Major
            Probable Cause: Power_supply_failure
Probable Cause Description: "$(cluster_switch_power.psu-name)" on switch "$(cluster_switch_power.device)" is missing or is not operational.
           Possible Effect: Power supply redundancy on switch "$(cluster_switch_power.device)" might be lost.
        Corrective Actions: 1) Ensure that the power supply units supplying power to the switch are turned on.
                            2) Ensure that the power cord is securely connected to the power supply of the switch.

Resolution

  1. Verify if maintenance is ongoing or was scheduled during the AutoSupport call home time stamp. 
  2. Verify if there is a power issue within the data center.
  3. Verify the power supply is receiving power from the power distribution unit (PDU)
  4. Verify the power supply is installed properly and not loose.
    1. Reseat power cable by unplugging and reconnecting
  5. Reseat the affected power supply if possible.

 

Replace the power supply if confirmed defective:

  • For a Broadcom switch, contact Broadcom for assistance
  • For a Cisco switch, contact Cisco for assistance
  • For a NVIDIA switch, contact NVIDIA for assistance
  • For a CN1610 switch, contact NetApp Technical Support for assistance

Additional Information

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.