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Health Monitor SPAutoUpgradeFailedMajorAlert SP upgrade fails - AutoSupport Message

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Applies to

  • Upgrade
  • ONTAP 9
    • AFF systems
    • FAS systems
    • SP (Service Processor)
    • BMC (Baseboard Management Controller)
  • hm.alert.raised:alert
    • SPAutoUpgradeFailedMajorAlert

Event Summary

A Service Processor automatic firmware update failure was detected, which can result in Service Processor not being updated to the latest available compatible firmware package.

Validate

  • ::> system health status show

Status
---------------
degraded

  • ::> system health subsystem show

Subsystem         Health
----------------- ------------------
SAS-connect         ok
Environment         ok
Memory              ok
Service-Processor   degraded
Switch-Health       ok

  • ::> system health alert show
Node cluster1-01
Monitor controller
Alert ID SPAutoUpgradeFailedMajorAlert
Alerting Resource SP Upgrade
Subsystem Service-Processor
Perceived Severity Major
Probable Cause Configuration_error
Description A Service Processor automatic firmware update failure was detected, which can result in Service Processor not being updated to the latest available compatible firmware package.
Corrective Actions
  1. Use the "system service-processor image show" command to display the firmware version that SP is currently booted from.
  2. Manually upgrade Service Processor by using the "system service-processor image update" command.
  3. Allow sufficient time for the system to update Service Processor firmware to the specified SP firmware package.
  4. Contact the technical support if the alert persists.
Possible Effect Suboptimal system behavior can result from Service Processor not being updated to the latest available compatible firmware package.

Resolution

  1. Verify if an upgrade is currently in progress:

::> service-processor image update-progress show

  1. Review Active IQ Wellness Risk: ONTAP reports error when communicating with SP/BMC

 

Workaround
  1. Attempt to manually update the FW from the SP / BMC prompt direclty
    1. Follow the steps What are the steps to update ONTAP's Service Processor (SP) or Baseboard Management Controller (BMC)
    2. Select option Service Processor image for installation from the SP prompt

SP / BMC FW selection

  1. Follow Installation Instructions & Notes

 

Note: If issues continue, contact NetApp

Please contact NetApp Technical Support or log into the NetApp Support Site to create a case. Reference this article for further assistance.

 

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