Skip to main content
NetApp Knowledge Base

Health Monitor SPAutoUpgradeFailedMajorAlert SP upgrade fails - AutoSupport Message

  1. Last updated
  2. Save as PDF
Views:
8,529
Visibility:
Public
Votes:
3
Category:
clustered-data-ontap-8
Specialty:
hw
Last Updated:

​ ​

Applies to

  • Upgrade
  • ONTAP 9
    • AFF systems
    • FAS systems
    • SP (Service Processor)
    • BMC (Baseboard Management Controller)
  • hm.alert.raised:alert
    • SPAutoUpgradeFailedMajorAlert

Event Summary

A Service Processor automatic firmware update failure was detected, which can result in Service Processor not being updated to the latest available compatible firmware package.

Validate

  • ::> system health status show

Status
---------------
degraded

  • ::> system health subsystem show

Subsystem         Health
----------------- ------------------
SAS-connect         ok
Environment         ok
Memory              ok
Service-Processor   degraded
Switch-Health       ok

  • ::> system health alert show
Node cluster1-01
Monitor controller
Alert ID SPAutoUpgradeFailedMajorAlert
Alerting Resource SP Upgrade
Subsystem Service-Processor
Perceived Severity Major
Probable Cause Configuration_error
Description A Service Processor automatic firmware update failure was detected, which can result in Service Processor not being updated to the latest available compatible firmware package.
Corrective Actions
  1. Use the "system service-processor image show" command to display the firmware version that SP is currently booted from.
  2. Manually upgrade Service Processor by using the "system service-processor image update" command.
  3. Allow sufficient time for the system to update Service Processor firmware to the specified SP firmware package.
  4. Contact the technical support if the alert persists.
Possible Effect Suboptimal system behavior can result from Service Processor not being updated to the latest available compatible firmware package.

Resolution

  1. Verify if an upgrade is currently in progress:

::> service-processor image update-progress show

  1. Review Active IQ Wellness Risk: ONTAP reports error when communicating with SP/BMC

 

Workaround
  1. Attempt to manually update the FW from the SP / BMC prompt directly
    1. Follow the steps to update ONTAP's Service Processor (SP) or Baseboard Management Controller (BMC)
    2. Select option Service Processor image for installation from the SP prompt

SP / BMC FW selection

  1. Follow the Installation Instructions & Notes

Additional Information

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.