Element OS KBs
Element OS KBs
Featured
Cannot Communicate with Node ID
SolidFire Application cannot communicate with node ID
SolidFire Application cannot communicate with node ID
Cluster Not Reporting
How to troubleshoot Cluster Not Reporting Alert
How to troubleshoot Cluster Not Reporting Alert
Upgrade Pre-Checks
SolidFire and HCI Cluster upgrade pre-checks for all upgrades
SolidFire and HCI Cluster upgrade pre-checks for all upgrades
Support Bundle
How to collect a support bundle from a SolidFire or HCI storage cluster
How to collect a support bundle from a SolidFire or HCI storage cluster
Can't Login?
Not able to log into Cluster UI after upgrade to Element software
Not able to log into Cluster UI after upgrade to Element software
Async Delay
Replicating volume pairs have an Async Delay greater than 360 minutes
Replicating volume pairs have an Async Delay greater than 360 minutes
Other Resources
- Volume stats retain values after disconnectThu, 15 Oct 2026
- Oracle I/O Errors Due to Unexpected Volume Flipping in SolidFire Element SoftwareFri, 02 Oct 2026
- Why does a sensorReadingFailed alert not create a new case when it occurs on a different node?Fri, 02 Oct 2026
- SolidFire node alert System memory is low due to high slice service memory usageSun, 27 Sep 2026
- High latency on volumes during Element upgrade on SolidFire clusterMon, 17 Aug 2026
- ETCD Performance Warnings on Kubernetes Control Plane Nodes Hosted on NetApp SolidFire StorageMon, 17 Aug 2026
- Flapping clock skew alert on storage node in SolidFire Element OSMon, 10 Aug 2026
- Failed Drive Cannot Be Removed from SolidFire Cluster During Element UpgradeWed, 05 Aug 2026
- Node Offline with Drives in "Available" State, Network Isolation and ZooKeeper ExpirySun, 19 Jul 2026
- SolidFire H-Series node "BIOS VERSION should be >= 3B14 but is 3B11"Fri, 03 Jul 2026
- Resolving "IPMI Unresponsive" Alerts on H610S Nodes with Accessible BMCThu, 02 Jul 2026
- Network interface Bond10G has a duplicate IP addressWed, 01 Jul 2026
- 502 Bad Gateway Errors During Manual Volume Moves on SolidFire Cluster in Mixed Element Upgrade StateFri, 05 Jun 2026
- Persistent Network Configuration Mismatch Alerts on Bond10G Post Element 12.9 Upgrade Due to MTU Fragmentation and Kernel Route Table ExposureFri, 05 Jun 2026
- SolidFire node Stuck in Maintenance Mode After Element Upgrade: “DisableMaintenanceMode forceDisable=true” Fails Due to Excess Standby SlicesThu, 28 May 2026
- How many nodes are required in a SolidFire cluster for it to remain operational?Thu, 28 May 2026
- Element Upgrade Fails and Node Configuration Is Lost When Upgrade Is Initiated with LDAP CredentialsThu, 23 Apr 2026
- Element OS upgrade fails at pre-upgrade health check phaseWed, 22 Apr 2026
- Does BIOS and firmware need to match when adding storage nodes to an existing clusterWed, 22 Apr 2026
- Cluster UI fail to display volumes and volume performance page after upgrade to Element 12.8 or 12.9Tue, 14 Apr 2026
- NodeOffline, blockServiceUnhealthy and sliceServiceUnhealthy alerts triggered during node shutdown or maintenanceThu, 29 Oct 2026
- badEncryptionAtRestState alert after removing node from SolidFire clusterMon, 26 Oct 2026
- Persistent Network Configuration Mismatch Alerts on Bond10G Post Element 12.9 Upgrade Due to MTU Fragmentation and Kernel Route Table ExposureFri, 23 Oct 2026
- Volume stats retain values after disconnectMon, 19 Oct 2026
- RTFI fails on a SolidFire node with UnhandledError pid=1 script "${ROOT_DRIVE_REAL}"Fri, 16 Oct 2026
- Flapping clock skew alert on storage node in SolidFire Element OSFri, 16 Oct 2026
- How to migrate NetApp SolidFire/HCI Storage nodes to different switches without disruptionThu, 15 Oct 2026
- What is supported with NetApp HCI and VMware ESXi version 8.0 and beyond?Wed, 14 Oct 2026
- Drive is missing on NetApp Element cluster UIThu, 08 Oct 2026
- Adding storage node fails with error “Failed to initiate auto install on pending node”Thu, 08 Oct 2026
- SSDirector Core File Generation Due to Network or Maintenance EventsWed, 07 Oct 2026
- How to collect the BMC System Event Logs (SEL) on an H-Series nodeMon, 05 Oct 2026
- Oracle I/O Errors Due to Unexpected Volume Flipping in SolidFire Element SoftwareFri, 02 Oct 2026
- Why does a sensorReadingFailed alert not create a new case when it occurs on a different node?Fri, 02 Oct 2026
- AutoSupport Message: File System /var/log has X% free space (below 5%)Tue, 29 Sep 2026
- SolidFire node alert System memory is low due to high slice service memory usageSun, 27 Sep 2026
- How to locate a hardware_tag on a HCI ESXi Node in vCenterThu, 24 Sep 2026
- How to troubleshoot Cluster Not Reporting AlertWed, 16 Sep 2026
- How to reset BMC/iDRAC passwordSun, 13 Sep 2026
- Element OS upgrade fails at pre-upgrade health check phaseWed, 09 Sep 2026
