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Unable to authenticate credentials

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Applies to

  • NetApp HCI
  • Element Management Node (mNode) 12.3 or later 
  • Hybrid Cloud Control (HCC)
  • Management Services 2.19 and above

Issue

When running mnode-support-util script you get Unable to authenticate credentials on remote error

hci-small-ams-mnode /sf/etc/mnode/mnode-archive # sudo ./mnode-support-util -su admin -sp admin -a backup
+ mNode ip/name: xxx.xxx.xxx.xxx
+ MS version: 2.20.25
+ mnode-support-util version: 2.3
+ Authorative cluster: MVIP_IP
DID NOT RECEIVE VALID TOKEN
400
b'{"error":"invalid_grant","error_description":"Unable to authenticate credentials on remote: MVIP_IP."}'
 

 

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