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    • https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/What_is_the_upgrade_matrix_for_storage_clusters_running_NetApp_Element_software
      Find the version that your storage cluster is currently running in the first column to know the target Element versions the cluster can be upgraded to. If you are upgrading form Element 11.0 or 11.1, ...Find the version that your storage cluster is currently running in the first column to know the target Element versions the cluster can be upgraded to. If you are upgrading form Element 11.0 or 11.1, you must first upgrade to Element 12.3 using HealthTools and then upgrade to Element 12.5 using NetApp Hybrid Cloud Control. 10.4.x †^, 10.5.x †^ , 10.6.x †^ , 11.0.x †^ , 11.1.x^, 11.3P1, 11.3.2, 11.5.x^, 11.7, 11.8.x ^
    • https://kb.netapp.com/Legacy/NetApp_HCI/Management_services_for_Element_Software_and_NetApp_HCI/HCC_showing_An_unknown_error_occurred_while_communicating_with_management_node
      Management node (mNode) Management Services 2.1.371 The error showing as below after login HCC An unknown error occurred while communicating with management node.Please contact your technical support ...Management node (mNode) Management Services 2.1.371 The error showing as below after login HCC An unknown error occurred while communicating with management node.Please contact your technical support engineer. Some services logs showing as the following Unable to authenticate request: The token is not yet valid WARNING | Unable to authenticate request: (JWTClaimsError('The token is not yet valid (nbf)',), 'The token is not yet valid, please ensure client system and auth-server clocks match.
    • https://kb.netapp.com/on-prem/ontap/DP/NDMP/NDMP-KBs/NDMP_backup_fails_by_Could_not_write_file_history
      Applies to ONTAP 9 Issue NDMP backup fails by error: Error (Could not write file history - directory XXX.) ndmpd.log with debug option enabled indicates that connection is closed/aborted by IP of the ...Applies to ONTAP 9 Issue NDMP backup fails by error: Error (Could not write file history - directory XXX.) ndmpd.log with debug option enabled indicates that connection is closed/aborted by IP of the server where backup application is running DEBUG: NDMP service_exit: called DEBUG: service_terminate called DEBUG: connection closed/aborted without CLOSE command from [<IP>]
    • https://kb.netapp.com/on-prem/Switches/Broadcom-KBs/Checkenv_shows_Comparison_Mismatch_and_Redundant_Comparison_Mismatch_on_Brocade
      Applies to FABOS 8.2.x Issue When performing checkenv command we see CRC comparison mismatch warning for boot variables on each boot partition: => checkenv Checking Environment against NVRAM... COMPAR...Applies to FABOS 8.2.x Issue When performing checkenv command we see CRC comparison mismatch warning for boot variables on each boot partition: => checkenv Checking Environment against NVRAM... COMPARISON MISMATCH! REDUNDANT COMPARISON MISMATCH!
    • https://kb.netapp.com/Support/NSS/Support_Site/How_to_view_serial_number_information_for_part_requests_PREQ
      Applies to Part Request (PREQ) Description When a Part Request (PREQ) or otherwise referred to as an RMA is shipped, NetApp records the corresponding serial number of part that has been sent. This inf...Applies to Part Request (PREQ) Description When a Part Request (PREQ) or otherwise referred to as an RMA is shipped, NetApp records the corresponding serial number of part that has been sent. This information might be helpful in asset tracking and for historical purposes.
    • https://kb.netapp.com/Legacy/ONTAP/7Mode/Are_these_7-mode_vserver_properties_available_in_ONTAP_cifsneg_buf_size_cifschangenotifybuffersize_smb_boxcar_expire_ms
      Applies to ONTAP Clustered Data Ontap (CDOT) ONTAP 7-mode vserver properties Answer No, the following 7-mode vserver properties are not available in ONTAP (cluster mode) • cifs.neg_buf_size • cifs.cha...Applies to ONTAP Clustered Data Ontap (CDOT) ONTAP 7-mode vserver properties Answer No, the following 7-mode vserver properties are not available in ONTAP (cluster mode) • cifs.neg_buf_size • cifs.changenotify.buffersize • smb_boxcar_expire_ms There is not a CDOT equivilant of these Vserver properties available. Additional Information additionalInformation_text
    • https://kb.netapp.com/on-prem/E-Series/Hardware-KBs/Can_we_reset_the_Age_time_of_the_battery_run
      We can not reset the Age time of the battery of the E-Series storage. Just keep it run and the E-Series storage manages the battery learn cycle, if anything wrong with the battery, the E-Series storag...We can not reset the Age time of the battery of the E-Series storage. Just keep it run and the E-Series storage manages the battery learn cycle, if anything wrong with the battery, the E-Series storage can fail the battery and alarm the fault led of the E-Series storage.
    • https://kb.netapp.com/on-prem/ontap/da/NAS/NAS-KBs/export-policy_check-access_shows_a_different_level_of_mount_access_than_is_actually_given
      Applies to ONTAP 9 Multi-homed clients Clients accessing via NFS/CIFS through a path employing Network Address Translation (commonly a hypervisor not configured to bridge traffic, or stateful firewall...Applies to ONTAP 9 Multi-homed clients Clients accessing via NFS/CIFS through a path employing Network Address Translation (commonly a hypervisor not configured to bridge traffic, or stateful firewall) Issue The provided access level for a client differs from the expected access level based on the source IP address which the client is using for the NFS/CIFS traffic.
    • https://kb.netapp.com/Cloud/Cloud_Volumes_ONTAP/Panic_after_syncmirror_plex_failure_PANIC_MSG_Process_mgwd_unresponsive
      Applies to Cloud Volumes ONTAP (CVO) Amazon Web Services (AWS) Issue MGWD panic after losing access to several disks PANIC MSG = Process mgwd unresponsive for 839 seconds (mgwd startup: "(4341)") in p...Applies to Cloud Volumes ONTAP (CVO) Amazon Web Services (AWS) Issue MGWD panic after losing access to several disks PANIC MSG = Process mgwd unresponsive for 839 seconds (mgwd startup: "(4341)") in process nodewatchdog on release 9.8P1 (C)
    • https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/Aggregate_alternating_between_degraded_and_normal_status
      Applies to FAS-System Issue Aggregates on the system intermittently report a degraded status and then return to normal a short time later.
    • https://kb.netapp.com/on-prem/Switches/Brocade-KBs/Brocade_device_critical_alert_DEV_LATENCY_IO_ERROR
      Applies to Brocade Issue Host with degraded performance and porterrshow indicates port errors. Example: Affected Entity: slot , port Monitor: Device Impact latency (DEV_LATENCY_IMPACT) Rule Name: defA...Applies to Brocade Issue Host with degraded performance and porterrshow indicates port errors. Example: Affected Entity: slot , port Monitor: Device Impact latency (DEV_LATENCY_IMPACT) Rule Name: defALL_PORTS_IO_FRAME_LOSS Group: ALL_PORTS Condition: ALL_PORTS(DEV_LATENCY_IMPACT==IO_FRAME_LOSS) Current Value: IO_FRAME_LOSS Dashboard Category: Fabric Performance Impact Severity: CRITICAL Additional Info: (31 C3TX Timeouts)