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'HTTP 400: Error getting root assets' when running setup-mnode
https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/HTTP_400__Error_getting_root_assets_when_running_setup_mnode
Applies to Management node (mNode) Element 11.3 and higher Issue When running /sf/packages/mnode/setup-mnode the following error appears: sfprime.MnodeCfgEzroz: Error: HTTP 400: Error adding root asse...Applies to Management node (mNode) Element 11.3 and higher Issue When running /sf/packages/mnode/setup-mnode the following error appears: sfprime.MnodeCfgEzroz: Error: HTTP 400: Error adding root asset. — Asset with name '<mnode_name>' already exists.[25137 ] Failed zo execute script setup mnode
CVE-2021-3156 - Is NetApp SolidFire and HCI Management Node vulnerable?
https://kb.netapp.com/Legacy/NetApp_HCI/OS/CVE-2021-3156_Is_NetApp_SolidFire_and_HCI_Management_Node_vulnerable
Applies to NetApp Element software Management Node (mNode) NetApp HCI Management Node (mNode) Answer Yes. The mNode is vulnerable to CVE-2021-3156 as SSH is enabled by default. Additional Information ...Applies to NetApp Element software Management Node (mNode) NetApp HCI Management Node (mNode) Answer Yes. The mNode is vulnerable to CVE-2021-3156 as SSH is enabled by default. Additional Information Fix will be included in Management Services release v2.18 (ETA April 2021) Disable SSH manually: https:/<mNodeIP>:442/json-rpc/10.3?method=DisableSsh Re-enable SSH: https://<mNodeIP>:442/json-rpc/10.3?method=EnableSsh
How to collect mNode and docker support data using mnode-support-util
https://kb.netapp.com/Legacy/NetApp_HCI/OS/How_to_collect_mNode_and_docker_support_data_using_mnode-support-util
Applies to NetApp HCI Element Management Node (mNode) 12.5 Hybrid Cloud Control (HCC) Management Services 2.19 and above Description How to gather mNode and docker logs using the mnode-support-util
How to use HCC to collect Solidfire cluster logs
https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/How_to_use_HCC_to_collect_Solidfire_cluster_logs
Applies to Element Management Node (mNode) 11.3 and above Hybrid Cloud Control (HCC) Description Versions 11.3, 11.5, 11.7, and 11.8 utilize the swagger UI at https://<mnode_ip>/mnode Versions 12.0 an...Applies to Element Management Node (mNode) 11.3 and above Hybrid Cloud Control (HCC) Description Versions 11.3, 11.5, 11.7, and 11.8 utilize the swagger UI at https://<mnode_ip>/mnode Versions 12.0 and above use a log collection UI utility within HCC at https://<mnode_ip>/hcc Collecting logs from these mNodes can be accomplished via a version-appropriate UI method or by locating and gathering the individual log files on the mNode
'HTTP 401: Error getting root assets' when running setup-mnode
https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/HTTP_401__Error_getting_root_assets_when_running_setup_mnode
When running the setup-mnode script (/sf/packages/mnode/setup-mnode), the following error appears: HTTP 401: Error getting root assets Full error output: Raising Error. File "setup_scripts/mnode_api_c...When running the setup-mnode script (/sf/packages/mnode/setup-mnode), the following error appears: HTTP 401: Error getting root assets Full error output: Raising Error. File "setup_scripts/mnode_api_client.py", line 32, in get_root_assets File "setup_scripts/mnode_api_client.py", line 343, in handle_response sfprime.MnodeCfgError: Error: HTTP 401: Error getting root assets. - [2019-08-21T06:47:10.577901Z]:[mnodecfg:69] ERROR:Error: HTTP 401: Error getting root assets. -
Log in to HCC not allowed
https://kb.netapp.com/Legacy/NetApp_HCI/OS/Log_in_to_HCC_not_allowed
Applies to NetApp HCI NetApp Element software below 12.3.2 Issue Unable to log in to the HCC with the following error message: Unable to decrypt stored MNode auth configuration settings. The data prot...Applies to NetApp HCI NetApp Element software below 12.3.2 Issue Unable to log in to the HCC with the following error message: Unable to decrypt stored MNode auth configuration settings. The data protection keys may have been removed or overwritten.
How to collect storage support bundle using mnode-support-util
https://kb.netapp.com/Legacy/NetApp_HCI/OS/How_to_collect_storage_support_bundle_using_mnode-support-util
Applies to NetApp HCI Element Management Node (mNode) 12.5 Hybrid Cloud Control (HCC) Management Services 2.19 and above Description How to gather storage support bundle using mnode-support-util
Management node stop posting storage data to Active IQ
https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/Management_node_stop_posting_storage_data_to_Active_IQ
Applies to SolidFire Element Software Management Node (mNode) Issue Management node(mNode) stop posting storage data to Active IQ The container service log indicates Could not resolve host error mnode...Applies to SolidFire Element Software Management Node (mNode) Issue Management node(mNode) stop posting storage data to Active IQ The container service log indicates Could not resolve host error mnode_mnode-svc-aiq-collector.1.lpcwmla46w3w0xxxxxxxxxxxx Apr 26 2022 01:46:40.847 ERROR FAILED to fetch ListAPIMethodsToFetch : (6) Could not resolve host: monitoring.solidfire.com Apr 26 2022 01:46:40.848 ERROR Error parsing result for ListAPIMethodsToFetch : No JSON object could be decoded
Error starting a collector for asset=mnode_hostname
https://kb.netapp.com/on-prem/solidfire/hardware_Kbs/Error_starting_a_collector_for_asset_mnode_hostname
mNode is stil able to forward the second storage cluster data to Active IQ May 02 2022 02:25:09.491 INFO Starting collector for SF-xxxx storage_id=1054c4d2-xxxx-xxxx-xxxx-xxxxxxxxxxxx May 02 2022 02:2...mNode is stil able to forward the second storage cluster data to Active IQ May 02 2022 02:25:09.491 INFO Starting collector for SF-xxxx storage_id=1054c4d2-xxxx-xxxx-xxxx-xxxxxxxxxxxx May 02 2022 02:25:09.510 INFO Starting collector for SF-xxxx storage_id=577a07f5- xxxx-xxxx-xxxx-xxxxxxxxxxxx May 02 2022 02:25:09.516 ERROR Error starting a collector for asset=SF-xxxx - continuing on to allow other collectors to start if present: ('Connection aborted.', error(104, 'Connection reset by peer'))
Unable to authenticate credentials
https://kb.netapp.com/Legacy/NetApp_HCI/OS/Unable_to_authenticate_credentials
Applies to Element Management Node (mNode) 12.3 or later Hybrid Cloud Control (HCC) Management Services 2.19 and above When running mnode-support-util script you get Unable to authenticate credentials...Applies to Element Management Node (mNode) 12.3 or later Hybrid Cloud Control (HCC) Management Services 2.19 and above When running mnode-support-util script you get Unable to authenticate credentials on remote error hci-small-ams-mnode /sf/etc/mnode/mnode-archive # sudo ./mnode-support-util -su admin -sp admin -a backup + mnode-support-util version: 2.3 DID NOT RECEIVE VALID TOKEN b'{"error":"invalid_grant","error_description":"Unable to authenticate credentials on remote: MVIP_IP."}'
How to update a storage admin password for monitoring services on mNode with Element software 11.3 or later
https://kb.netapp.com/Legacy/NetApp_HCI/OS/How_to_update_a_storage_admin_password_for_monitoring_services_on_mNode_with_Element_software_11.3_or_later
Element management node (mNode) 11.3 or later This article describes the procedure to update storage cluster admin password for monitoring services on the mNode 11.3 or later releases This procedure i...Element management node (mNode) 11.3 or later This article describes the procedure to update storage cluster admin password for monitoring services on the mNode 11.3 or later releases This procedure is required after changing the storage admin password on the cluster, as the cluster will stop reporting to Active IQ without the proper credentials If the authentication issue is present, the container log for the collector (mnode-aiq-collector, as collected via Swagger or HCC) will show: