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    • https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/HTTP_400__Error_getting_root_assets_when_running_setup_mnode
      Applies to Management node (mNode) Element 11.3 and higher Issue When running /sf/packages/mnode/setup-mnode the following error appears: sfprime.MnodeCfgEzroz: Error: HTTP 400: Error adding root asse...Applies to Management node (mNode) Element 11.3 and higher Issue When running /sf/packages/mnode/setup-mnode the following error appears: sfprime.MnodeCfgEzroz: Error: HTTP 400: Error adding root asset. — Asset with name '<mnode_name>' already exists.[25137 ] Failed zo execute script setup mnode
    • https://kb.netapp.com/Legacy/NetApp_HCI/OS/CVE-2021-3156_Is_NetApp_SolidFire_and_HCI_Management_Node_vulnerable
      Applies to NetApp Element software Management Node (mNode) NetApp HCI Management Node (mNode) Answer Yes. The mNode is vulnerable to CVE-2021-3156 as SSH is enabled by default. Additional Information ...Applies to NetApp Element software Management Node (mNode) NetApp HCI Management Node (mNode) Answer Yes. The mNode is vulnerable to CVE-2021-3156 as SSH is enabled by default. Additional Information Fix will be included in Management Services release v2.18 (ETA April 2021) Disable SSH manually: https:/<mNodeIP>:442/json-rpc/10.3?method=DisableSsh Re-enable SSH: https://<mNodeIP>:442/json-rpc/10.3?method=EnableSsh
    • https://kb.netapp.com/Legacy/NetApp_HCI/OS/How_to_collect_mNode_and_docker_support_data_using_mnode-support-util
      Applies to NetApp HCI NetApp Element Management Node (mNode) Hybrid Cloud Control (HCC) Management Services 2.19 and above Description How to gather mNode and docker logs using the mnode-support-util
    • https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/How_to_use_HCC_to_collect_Solidfire_cluster_logs
      Applies to Element Management Node (mNode) 11.3 and above Hybrid Cloud Control (HCC) Description Versions 11.3, 11.5, 11.7, and 11.8 utilize the swagger UI at https://<mnode_ip>/mnode Versions 12.0 an...Applies to Element Management Node (mNode) 11.3 and above Hybrid Cloud Control (HCC) Description Versions 11.3, 11.5, 11.7, and 11.8 utilize the swagger UI at https://<mnode_ip>/mnode Versions 12.0 and above use a log collection UI utility within HCC at https://<mnode_ip>/hcc Collecting logs from these mNodes can be accomplished via a version-appropriate UI method or by locating and gathering the individual log files on the mNode
    • https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/HTTP_401__Error_getting_root_assets_when_running_setup_mnode
      When running the setup-mnode script (/sf/packages/mnode/setup-mnode), the following error appears: HTTP 401: Error getting root assets Full error output: Raising Error. File "setup_scripts/mnode_api_c...When running the setup-mnode script (/sf/packages/mnode/setup-mnode), the following error appears: HTTP 401: Error getting root assets Full error output: Raising Error. File "setup_scripts/mnode_api_client.py", line 32, in get_root_assets File "setup_scripts/mnode_api_client.py", line 343, in handle_response sfprime.MnodeCfgError: Error: HTTP 401: Error getting root assets. - [2019-08-21T06:47:10.577901Z]:[mnodecfg:69] ERROR:Error: HTTP 401: Error getting root assets. -
    • https://kb.netapp.com/Legacy/NetApp_HCI/OS/Log_in_to_HCC_not_allowed
      Applies to NetApp HCI NetApp Element software below 12.3.2 Issue Unable to log in to the HCC with the following error message: Unable to decrypt stored MNode auth configuration settings. The data prot...Applies to NetApp HCI NetApp Element software below 12.3.2 Issue Unable to log in to the HCC with the following error message: Unable to decrypt stored MNode auth configuration settings. The data protection keys may have been removed or overwritten.
    • https://kb.netapp.com/Legacy/NetApp_HCI/OS/How_to_collect_storage_support_bundle_using_mnode-support-util
      Applies to NetApp HCI Element Management Node (mNode) 12.5 Hybrid Cloud Control (HCC) Management Services 2.19 and above Description How to gather storage support bundle using mnode-support-util
    • https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/How_to_move_current_mNode_deployment_to_a_different_infrastructure
      Applies to NetApp SolidFire NetApp HCI Management Node (mNode) Description How to move current mNode deployment to a different infrastructure.
    • https://kb.netapp.com/Legacy/NetApp_HCI/OS/Unable_to_authenticate_credentials
      Applies to Element Management Node (mNode) 12.3 or later Hybrid Cloud Control (HCC) Management Services 2.19 and above When running mnode-support-util script you get Unable to authenticate credentials...Applies to Element Management Node (mNode) 12.3 or later Hybrid Cloud Control (HCC) Management Services 2.19 and above When running mnode-support-util script you get Unable to authenticate credentials on remote error hci-small-ams-mnode /sf/etc/mnode/mnode-archive # sudo ./mnode-support-util -su admin -sp admin -a backup + mnode-support-util version: 2.3 DID NOT RECEIVE VALID TOKEN b'{"error":"invalid_grant","error_description":"Unable to authenticate credentials on remote: MVIP_IP."}'
    • https://kb.netapp.com/on-prem/solidfire/hardware_Kbs/Error_starting_a_collector_for_asset_mnode_hostname
      mNode is stil able to forward the second storage cluster data to Active IQ May 02 2022 02:25:09.491 INFO Starting collector for SF-xxxx storage_id=1054c4d2-xxxx-xxxx-xxxx-xxxxxxxxxxxx May 02 2022 02:2...mNode is stil able to forward the second storage cluster data to Active IQ May 02 2022 02:25:09.491 INFO Starting collector for SF-xxxx storage_id=1054c4d2-xxxx-xxxx-xxxx-xxxxxxxxxxxx May 02 2022 02:25:09.510 INFO Starting collector for SF-xxxx storage_id=577a07f5- xxxx-xxxx-xxxx-xxxxxxxxxxxx May 02 2022 02:25:09.516 ERROR Error starting a collector for asset=SF-xxxx - continuing on to allow other collectors to start if present: ('Connection aborted.', error(104, 'Connection reset by peer'))
    • https://kb.netapp.com/Legacy/NetApp_HCI/OS/NetApp_Element_cluster_UI_fails_to_load_because_the__SSL_certificate_is_expired
      Applies to NetApp Element software NetApp HCI cluster NetApp SolidFire cluster Issue The cluster ui shows errors after login as follows: Unable to load widget: API error "GetClusterStats: Authenticati...Applies to NetApp Element software NetApp HCI cluster NetApp SolidFire cluster Issue The cluster ui shows errors after login as follows: Unable to load widget: API error "GetClusterStats: Authentication is not ready to service requests yet "We are having trouble communicating with your cluster. Error -3: Something went wrong. Unable to communicate with the Element Authentication Service"