Skip to main content
NetApp Knowledge Base

Search

  • Filter results by:
    • View attachments
    Searching in
    About 74 results
    • Update of the mnode-support-util fails with invalid syntax
      https://kb.netapp.com/Legacy/NetApp_HCI/Management_services_for_Element_Software_and_NetApp_HCI/Update_of_the_mnode-support-util_fails_with_invalid_syntax
      Updating the mnode-support-util script fails with the error: File "<frozen importlib._bootstrap>", line 896, in _find_spec File "<frozen importlib._bootstrap_external>", line 1171, in find_spec File "...Updating the mnode-support-util script fails with the error: File "<frozen importlib._bootstrap>", line 896, in _find_spec File "<frozen importlib._bootstrap_external>", line 1171, in find_spec File "<frozen importlib._bootstrap_external>", line 1147, in _get_spec File "<frozen importlib._bootstrap_external>", line 1128, in _legacy_get_spec File "<frozen importlib._bootstrap>", line 444, in spec_from_loader File "<frozen importlib._bootstrap_external>", line 565, in spec_from_file_location
    • How to use the mNode support utility
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/How_to_use_the_mNode_support_utility
      Element Management Node (mNode) 11.3 and above This article describes how to use the mNode support utility to perform the following actions: addasset: Add one or more assets to inventory backup: Creat...Element Management Node (mNode) 11.3 and above This article describes how to use the mNode support utility to perform the following actions: addasset: Add one or more assets to inventory backup: Creates a backup JSON file of current assets This might be disruptive, contact NetApp support for assistance packageupload: let you upload an Element upgrade image to mNode HCC This is disruptive, contact NetApp support for assistance supportbundle: Gather mNode and docker support data
    • How to collect mNode and docker support data using mnode-support-util
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/How_to_collect_mNode_and_docker_support_data_using_mnode-support-util
      Applies to NetApp HCI Element Management Node (mNode) 12.5 Hybrid Cloud Control (HCC) Management Services 2.19 and above Description How to gather mNode and docker logs using the mnode-support-util
    • "This content couldn't be loaded" in HCC Firmware upgrade
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/This_content_couldn_t_be_loaded_in_HCC_Firmware_upgrade
      Applies to NetApp Hybrid Cloud Control (HCC) Up to management services 2.18 Error on HCC upgrade page - both in Storage / Compute Firmware tabs: This content couldn't be loaded. Refresh the page to tr...Applies to NetApp Hybrid Cloud Control (HCC) Up to management services 2.18 Error on HCC upgrade page - both in Storage / Compute Firmware tabs: This content couldn't be loaded. Refresh the page to try again. If the problem persists, contact your technical support engineer. The 'Compute Firmware' tab can a long time to appear or is not appearing at all In the right upper corner there is also a cloud icon marked as "Offline" Cluster not reporting into NetApp SolidFire Active IQ
    • How to update management services using mnode-support-util
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/How_to_update_management_services_using_mnode-support-util
      Applies to NetApp HCI Element Management Node (mNode) 12.5 Hybrid Cloud Control (HCC) Management Services 2.23 and above Description How to update management services
    • SolidFire cluster not reporting after upgrading to Element 11.7
      https://kb.netapp.com/Legacy/NetApp_HCI/Management_services_for_Element_Software_and_NetApp_HCI/SolidFire_cluster_not_reporting_after_upgrading_to_Element_11.7
      Unable to register mNode post upgrade of Element cluster to 11.7. [2020-04-28T15:40:02.924278Z]:[config_auth:98] CRITICAL:Configuring auth service failed: 403 Client Error: Forbidden for url: https://...Unable to register mNode post upgrade of Element cluster to 11.7. [2020-04-28T15:40:02.924278Z]:[config_auth:98] CRITICAL:Configuring auth service failed: 403 Client Error: Forbidden for url: https://<SVIP>/auth/api/1/configuration [2020-04-28T15:40:02.927922Z]:[mnodecfg:170] INFO:Deploying MNode services (this can take several minutes) [2020-04-28T15:40:13.959567Z]:[config_util:544] INFO:Deploying MNode services succeeded [2020-04-28T15:40:13.960345Z]:[mnodecfg:173] INFO:Deploying MNode Assets
    • Create a custom SSL certificate from your Management Node
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/Create_a_custom_SSL_certificate_from_your_Management_Node
      Applies to NetApp Element software Management Node (mNode) Description This article explain how to make a custom SSL certificate from your mNode and apply it to your NetApp SolidFire Element cluster
    • CVE-2021-3156 - Is NetApp SolidFire and HCI Management Node vulnerable?
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/CVE-2021-3156_Is_NetApp_SolidFire_and_HCI_Management_Node_vulnerable
      Applies to NetApp Element software Management Node (mNode) NetApp HCI Management Node (mNode) Answer Yes. The mNode is vulnerable to CVE-2021-3156 as SSH is enabled by default. Additional Information ...Applies to NetApp Element software Management Node (mNode) NetApp HCI Management Node (mNode) Answer Yes. The mNode is vulnerable to CVE-2021-3156 as SSH is enabled by default. Additional Information Fix will be included in Management Services release v2.18 (ETA April 2021) Disable SSH manually: https:/<mNodeIP>:442/json-rpc/10.3?method=DisableSsh Re-enable SSH: https://<mNodeIP>:442/json-rpc/10.3?method=EnableSsh
    • Element cluster fails to report to ActiveIQ due to out of memory condition in the mNode AIQ collector service
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/Element_cluster_fails_to_report_to_ActiveIQ_due_to_out_of_memory_condition_in_the_mNode_AIQ_collector_service
      HCI or AFA clusters running Element Software and configured to report to ActiveIQ Symptoms can vary across the storage cluster (AFA or HCI storage nodes running Element Software) and HCI compute nodes...HCI or AFA clusters running Element Software and configured to report to ActiveIQ Symptoms can vary across the storage cluster (AFA or HCI storage nodes running Element Software) and HCI compute nodes. the storage cluster is no longer reporting to ActiveIQ the compute nodes may not show in Hybrid Cloud Control (HCC) on the mNode The common denominator for both environments is an out of memory error in the container logs for the mnode-svc-aiq-collector service on the mNode.
    • HCC displays "string" instead of mNode hostname
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/HCC_displays_string_instead_of_mNode_hostname
      Applies to Element Software 11.3+ NetApp Hybrid Cloud Control (HCC) NetApp SolidFire NetApp HCI Issue HCC displays "string" instead of a correct mNode hostname "string" listed under the compute sectio...Applies to Element Software 11.3+ NetApp Hybrid Cloud Control (HCC) NetApp SolidFire NetApp HCI Issue HCC displays "string" instead of a correct mNode hostname "string" listed under the compute section along with the vCenter name vCenter shown as unreachable but it is listed and green
    • Upgrade process of the mNode Management Services got stuck
      https://kb.netapp.com/on-prem/solidfire/hardware_Kbs/Upgrade_process_of_the_mNode_Management_Services_got_stuck
      Applies to mNode 11.8.0.23 Management Services upgrade from 2.1.371 to 2.13.38 Management Services upgrade from 2.14.60 to 2.16.66 Issue The upgrade process of the mNode Management Services got stuck ...Applies to mNode 11.8.0.23 Management Services upgrade from 2.1.371 to 2.13.38 Management Services upgrade from 2.14.60 to 2.16.66 Issue The upgrade process of the mNode Management Services got stuck "error": "update.inProgress", "message": "Update in progress", "service": "MNode-Api-Service"