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How to check the authoritative storage cluster with REST API
https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/How_to_check_the_authoritative_storage_cluster_with_REST_API
Applies to NetApp Hybrid Cloud Control (HCC) NetApp Element software Multiple storage clusters using a single management node (mNode) Description This article describes how to can find the authoritati...Applies to NetApp Hybrid Cloud Control (HCC) NetApp Element software Multiple storage clusters using a single management node (mNode) Description This article describes how to can find the authoritative storage cluster with REST API
Element cluster fails to report to ActiveIQ due to out of memory condition in the mNode AIQ collector service
https://kb.netapp.com/Legacy/NetApp_HCI/OS/Element_cluster_fails_to_report_to_ActiveIQ_due_to_out_of_memory_condition_in_the_mNode_AIQ_collector_service
HCI or AFA clusters running Element Software and configured to report to ActiveIQ Symptoms can vary across the storage cluster (AFA or HCI storage nodes running Element Software) and HCI compute nodes...HCI or AFA clusters running Element Software and configured to report to ActiveIQ Symptoms can vary across the storage cluster (AFA or HCI storage nodes running Element Software) and HCI compute nodes. the storage cluster is no longer reporting to ActiveIQ the compute nodes may not show in Hybrid Cloud Control (HCC) on the mNode The common denominator for both environments is an out of memory error in the container logs for the mnode-svc-aiq-collector service on the mNode.
How to use the mNode support utility
https://kb.netapp.com/Legacy/NetApp_HCI/OS/How_to_use_the_mNode_support_utility
Element Management Node (mNode) 11.3 and above This article describes how to use the mNode support utility to perform the following actions: addasset: Add one or more assets to inventory backup: Creat...Element Management Node (mNode) 11.3 and above This article describes how to use the mNode support utility to perform the following actions: addasset: Add one or more assets to inventory backup: Creates a backup JSON file of current assets This might be disruptive, contact NetApp support for assistance packageupload: let you upload an Element upgrade image to mNode HCC This is disruptive, contact NetApp support for assistance supportbundle: Gather mNode and docker support data
How to update management services using mnode-support-util
https://kb.netapp.com/Legacy/NetApp_HCI/OS/How_to_update_management_services_using_mnode-support-util
Applies to NetApp HCI Element Management Node (mNode) 12.5 Hybrid Cloud Control (HCC) Management Services 2.23 and above Description How to update management services
"This content couldn't be loaded" in HCC Firmware upgrade
https://kb.netapp.com/Legacy/NetApp_HCI/OS/This_content_couldn_t_be_loaded_in_HCC_Firmware_upgrade
Applies to NetApp Hybrid Cloud Control (HCC) Up to management services 2.18 Error on HCC upgrade page - both in Storage / Compute Firmware tabs: This content couldn't be loaded. Refresh the page to tr...Applies to NetApp Hybrid Cloud Control (HCC) Up to management services 2.18 Error on HCC upgrade page - both in Storage / Compute Firmware tabs: This content couldn't be loaded. Refresh the page to try again. If the problem persists, contact your technical support engineer. The 'Compute Firmware' tab can a long time to appear or is not appearing at all In the right upper corner there is also a cloud icon marked as "Offline" Cluster not reporting into NetApp SolidFire Active IQ
Upgrade process of the mNode Management Services got stuck
https://kb.netapp.com/on-prem/solidfire/hardware_Kbs/Upgrade_process_of_the_mNode_Management_Services_got_stuck
Applies to mNode 11.8.0.23 Management Services upgrade from 2.1.371 to 2.13.38 Management Services upgrade from 2.14.60 to 2.16.66 Issue The upgrade process of the mNode Management Services got stuck ...Applies to mNode 11.8.0.23 Management Services upgrade from 2.1.371 to 2.13.38 Management Services upgrade from 2.14.60 to 2.16.66 Issue The upgrade process of the mNode Management Services got stuck "error": "update.inProgress", "message": "Update in progress", "service": "MNode-Api-Service"
HCC displays "string" instead of mNode hostname
https://kb.netapp.com/Legacy/NetApp_HCI/OS/HCC_displays_string_instead_of_mNode_hostname
Applies to Element Software 11.3+ NetApp Hybrid Cloud Control (HCC) NetApp SolidFire NetApp HCI Issue HCC displays "string" instead of a correct mNode hostname "string" listed under the compute sectio...Applies to Element Software 11.3+ NetApp Hybrid Cloud Control (HCC) NetApp SolidFire NetApp HCI Issue HCC displays "string" instead of a correct mNode hostname "string" listed under the compute section along with the vCenter name vCenter shown as unreachable but it is listed and green
How to replace compute node using HCC
https://kb.netapp.com/Legacy/NetApp_HCI/OS/How_to_replace_compute_node_using_HCC
For a full version that provides additional details such as when configuring the network when using the Element Plug-in for vCenter v5.0 or later or on how to change the password if you received a rep...For a full version that provides additional details such as when configuring the network when using the Element Plug-in for vCenter v5.0 or later or on how to change the password if you received a replacement node with a non-standard BMC password, visit the following links below: Note: If running Element software v12.7, the compute node should be on HCI software v1.10 first before applying the upgrade package for HCI software v1.11
How to change the hostname of a Management Node (mNode)
https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/How_to_change_the_hostname_of_a_Management_Node_mNode
Applies to Element Management Node (mNode) 11.3 and above Management Services Description This article describes the process of changing the hostname of a Management Node.
How to upgrade HCI compute node firmware
https://kb.netapp.com/on-prem/solidfire/hardware_Kbs/How_to_upgrade_HCI_compute_node_firmware
Applies to HCI Compute nodes Description How to upgrade HCI compute node firmware in Hybrid Cloud Control
HCC fails to display storage nodes or compute nodes under the upgrade section
https://kb.netapp.com/Legacy/NetApp_HCI/Management_services_for_Element_Software_and_NetApp_HCI/HCC_fails_to_display_storage_nodes_or_compute_nodes_under_the_upgrade_section
When the customer opens the Hybrid Cloud Control (HCC) and clicks the Upgrade button, the information on the storage and compute nodes is not displayed. Additionally, the logs of the inventory-service...When the customer opens the Hybrid Cloud Control (HCC) and clicks the Upgrade button, the information on the storage and compute nodes is not displayed. Additionally, the logs of the inventory-service container on the mnode shows the following error message: