AutoSupport Message: Health Monitor SPAutoUpgradeFailedMajorAlert - SP upgrade fails

Last updated
Save as PDF
Share
1. Share
2. Tweet
3. Share

Views:: 1,528

Visibility:: Public

Votes:: 0

Category:: clustered-data-ontap-8

Specialty:: core

Last Updated:

This KB article is linked to the Interactive Workflow Upgrade ONTAP software/Service Processor Firmware/Switch configuration.

Applies to

Clustered Data ONTAP

Issue

After a Data ONTAP upgrade the cluster displays the following health monitor alert and the system health status is degraded.

Node	cluster1-01
Monitor	controller
Alert ID	SPAutoUpgradeFailedMajorAlert
Alerting Resource	SP Upgrade
Subsystem	Service-Processor
Perceived Severity	Major
Probable Cause	Configuration_error
Description	A Service Processor automatic firmware update failure was detected, which can result in Service Processor not being updated to the latest available compatible firmware package.
Corrective Actions	Use the "`system service-processor image show`" command to display the firmware version that SP is currently booted from. Manually upgrade Service Processor by using the "`system service-processor image update`" command. Allow sufficient time for the system to update Service Processor firmware to the specified SP firmware package. Contact the technical support if the alert persists.
Possible Effect	Suboptimal system behavior can result from Service Processor not being updated to the latest available compatible firmware package.
Policy	SPAutoUpgradeFailedMajorAlertPolicy
Additional Information	New firmware available: true New firmware Version: 3.1.2P1 Auto update: true Auto update Status: installed Previous AutoUpdate Status: failed
Alerting Resource Name	SP Upgrade
Additional Alert Tags	device

::> system health status show Status --------------- degraded ::> service-processor image show Is Node Type Image Status Current Version ---------------- ----- ------- ----------- ------- -------- cluster1-01 SP primary installed true 3.0.2 backup installed false 3.0.1P1 cluster1-02 SP primary installed true 3.0.2 backup installed false 3.0.1P1 4 entries were displayed.