What is the purpose of the "autosupport" user account in ONTAP?
Applies to
- ONTAP 9
- AutoSupport
Issue
- The
autosupport
user account is created at system initialization. - It is only used internally by ONTAP for AutoSupport OnDemand (AOD) functionality.
- The
autosupport
user account is for internal purposes, only. - It cannot be used to access the cluster.
- The
- AutoSupport OnDemand allows NetApp Technical Support to remotely perform one of the following actions:
- Invoke an AutoSupport message.
- Retransmit an AutoSupport message.
- Change the polling interval with which ONTAP checks for new AOD requests from NetApp.
- Request a performance archive upload.
- Request a core file upload.