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Can you ping support.netapp.com to check AutoSupport connectivity

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Category:
ontap-9
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core
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Applies to

  • ONTAP 9
  • AutoSupport

Answer

No. support.netapp.com does not respond to ping requests.

 

To check connectivity to support.netapp.com during setup or for network testing, use the command system node autosupport check show-details  instead.

cluster1::> system node autosupport check show-details -node node2

Node: node2

Category: http-https
          Component: http-put-destination
             Status: ok
             Detail: Successfully connected to "support.netapp.com/put".
          Component: http-post-destination
             Status: ok
             Detail: Successfully connected to "support.netapp.com/post".

Category: smtp
          Component: mail-server
             Status: ok
             Detail: Successfully connected to "mailhost.netapp.com".
          Component: mail-server
             Status: ok
             Detail: Successfully connected to "sendmail.domain.com".
          Component: mail-server
             Status: ok
             Detail: Successfully connected to "qmail.domain.com".

Category: on-demand
          Component: ondemand-server
             Status: ok
             Detail: Successfully connected to "support.netapp.com/aods".

Category: configuration
          Component: configuration
             Status: ok
             Detail: No configuration issues found.

Additional Information

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.