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How to adopt AOD (AutoSupport On Demand)

  1. Last updated
    Jan 3, 2025
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Category:
data-ontap-8
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CORE
Last Updated:
1/3/2025, 3:31:03 AM

Applies to

  • ONTAP 9
  • AutoSupport On Demand (AOD)
  • Transport HTTPS (recommended)

Description

AutoSupport On Demand (AOD) is a feature ONTAP that enables NetApp Support engineers to collect AutoSupport core files through the system. This minimizes the time for which Support personnel have to wait for data to perform a data analysis.

For more information, see   How AutoSupport OnDemand obtains delivery instructions from technical support

Requirements:

  • ONTAP 8.2 or later
  • Transport set to HTTPS
  • Open TCP, send port 443

Procedure

1. Set AOD

ClusterA::> system autosupport modify -state enable -support enable -transport https -node *

2. Check if AOD is enabled

ClusterA::*> system node autosupport show -node <node>

Example:
ClusterA::*> system node autosupport show -node ClusterA-01
Node: ClusterA-01
State: enable
SMTP Mail Hosts: 10.10.10.1 >>>> local mail host
From Address: ClusterA-01@netapp.com
List of To Addresses: -
List of Noteto Addresses: -
List of Partner Addresses: -
Send AutoSupport Messages to Vendor Support: enable
Protocol to Contact Support: https

3. Test connectivity

cluster1::> system node autosupport check show -node node2

                            On Demand
Node             HTTP/HTTPS Server     SMTP       Configuration
---------------- ---------- ---------- ---------- -------------
node2            ok         ok         ok         ok

 

 

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