HOST PORT FAIL Disabled due to excessive invalid dword error - Autosupport Message
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- Category:
- disk-shelves
- Specialty:
- hw
- Last Updated:
- 8/16/2024, 8:18:43 PM
Applies to
- ONTAP 9
- Data ONTAP 8 7-Mode
- FAS series
- AFF series
- SAS connected disk shelves
Event Summary
This message occurs when an I/O Module (IOM) disables a host port due to excessive errors on the port.
-
There are multiple possible causes and further analysis is required for identifying a port or SAS cable issue.
Note: This error may be seen during a new self installation. Status will recover to normal after shelf added successfully. No additional solution required.
Validate
AutoSupport Message
HA Group Notification from NetApp 1 (HOST_PORT_FAIL - Disabled by IOM) WARNING
EMS Log
event log show -severity * -message-name callhome*
[node_name: NetApp 1: callhome.hostport.disable:alert]: Call home for HOST_PORT_FAIL - Disabled by IOM
Command Line
system node run -node <node_name> -command sasadmin expander_phy_state
Expander phy state on 0c.22 (NETAPP :DS21212IOM12A SHJSGXXXXXXXXXX):
Pwr Invald Disprt Loss Phy CRC Phy
Pwr Ccl Rsv Rls DWord Error Sync Reset Error Change SATA
PHY/BAY STATE ON Cnt Cnt Cnt Count Count Count Prob Cnt Cnt Affiliation
------- ----------------- --- --- --- --- ------ ------ ------ ------ ------ ------ ----------------
0/P0:0 12.0 Gb/s --- --- --- --- 0 0 0 0 0 1 ----------------
...
9/P2:1 12.0 Gb/s --- --- --- --- 0 0 0 0 0 3 ----------------
10/P2:2 12.0 Gb/s --- --- --- --- 947 24 0 0 0 3 ----------------
11/P2:3 12.0 Gb/s --- --- --- --- 1 0 0 0 0 3 ----------------
Rate unknownandDisabledare shown in the output. Example:
Expander phy state on 0a.1 (NETAPP :DS21212IOM12A SHJSGXXXXXXXXXX):
Pwr Invald Disprt Loss Phy CRC Phy
Pwr Ccl Rsv Rls DWord Error Sync Reset Error Change SATA
PHY/BAY STATE ON Cnt Cnt Cnt Count Count Count Prob Cnt Cnt Affiliation
------- ----------------- --- --- --- --- ------ ------ ------ ------ ------ ------ ----------------
8/P2:0 12.0 Gb/s --- --- --- --- 0 0 0 0 0 1 ----------------
9/P2:1 12.0 Gb/s --- --- --- --- 1 1 0 0 0 1 ----------------
10/P2:2 Rate unknown
11/P2:3 12.0 Gb/s --- --- --- --- 0 0 0 0 0 1 ----------------
Expander phy state on 0a.2 (NETAPP :DS21212IOM12A SHJSGXXXXXXXXXX):
Pwr Invald Disprt Loss Phy CRC Phy
Pwr Ccl Rsv Rls DWord Error Sync Reset Error Change SATA
PHY/BAY STATE ON Cnt Cnt Cnt Count Count Count Prob Cnt Cnt Affiliation
------- ----------------- --- --- --- --- ------ ------ ------ ------ ------ ------ ----------------
0/P0:0 12.0 Gb/s --- --- --- --- 0 0 0 0 0 1 ----------------
1/P0:1 12.0 Gb/s --- --- --- --- 0 0 0 0 0 1 ----------------
2/P0:2 Disabled
3/P0:3 12.0 Gb/s --- --- --- --- 0 0 0 0 0 1 ----------------
AutoSupport logs
-
From
sysconfig -alogs, one of the PHYs reports the speed as unknown :
::> system node run -node <node-name> -command sysconfig -a
SAS Host Adapter 0b (PMC-Sierra PM8001 rev. C, SAS, <UP>)
Firmware rev: 01.12.09.00
Base WWN: 5:00a098:0036800:b4
Phy State: [4] Enabled, 6.0 Gb/s
[5] Enabled, 6.0 Gb/s
[6] Enabled, Rate unknown
[7] Enabled, 6.0 Gb/s
QSFP Vendor: Amphenol
QSFP Part Number: X6558-R6+A0
QSFP Type: Passive Copper 2m ID:00
Resolution
- Reseat the SAS cable that is connected between the affected SAS port and IOM port from both ends reporting the message.
- Verify the status of the port.
- Reseat IOM module.
- Verify the status of the port.
- Replace SAS cable.
