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How to request part shipment for memory replacements

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Applies to

  • ActiveIQ
  • AutoSupport

Description

This email is to inform you that an ActiveIQ auto-generated case was opened for a potential hardware failure or issue that has been detected.

The part causing the issue has been identified as <PartNumber>.

As a Warranty customer, in order to have the part shipped, you are required to log onto the NetApp Support Site, locate this newly created case, and follow instructions per this KB: ActiveIQ Case: How to request part shipment with warranty entitlement. If you are unable to locate your case, create a new technical case on the NetApp Support Site to request the part replacement.

In future, if you would like these types of cases to be worked automatically by NetApp Technical Support, contact your Sales representative and upgrade to the SupportEdge Advisor or the SupportEdge Expert entitlement. Use one of the following methods to contact the proper NetApp representative who can assist you.

Procedure

To have the part shipped, follow these steps:

  1. Login to NetApp Support Site
  2. Go to the Technical Case indicated in the Subject of the email
  3. Scroll to the Case Notes section
  4. Select Need a Part Request

Note: If Need a Part Request checkbox is NOT visible, and the associated part request has not been generated, wait one hour before returning to these instructions.

  1. Click Update Case

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The part request will be generated automatically.

Note: If you DO NOT want the part shipped, select Close this case, enter a note, and click Update Case.

Additional Information

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