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    • NetApp Authenticated File Upload Release Notes
      https://kb.netapp.com/Support/General_Support/NetApp_Authenticated_File_Upload_Release_Notes
      Applies to NetApp Products Description New features for NetApp Authenticated File Upload releases are discussed on this page. For general guidance on uploading via NetApp Authenticated File Upload, re...Applies to NetApp Products Description New features for NetApp Authenticated File Upload releases are discussed on this page. For general guidance on uploading via NetApp Authenticated File Upload, refer to these instructions.
    • Cannot download a file from NetApp Support Site
      https://kb.netapp.com/Support/NSS/Installed_Products/Cannot_download_a_file_from_NetApp_Support_Site
      Applies to NetApp Support Site (NSS) File download Issue When trying to download a file from NetApp Support Site the page opens but the page stay blank In addition, the download does not start Browser...Applies to NetApp Support Site (NSS) File download Issue When trying to download a file from NetApp Support Site the page opens but the page stay blank In addition, the download does not start Browser cache related. If the content was previously cached, the browser bypasses the server and loads the content directly from its cache. Clear the browser cache/cookie -OR- Try in a new/incognito window Additional Information If you are still unable to download the file: How to open a non-technical case
    • Apache Log4j Vulnerability - Resolution Guide
      https://kb.netapp.com/Support/General_Support/Apache_Log4j_Vulnerability_Resolution_Guide
      Applies to Apache Log4j CVE-2021-45046 CVE-2021-44228 CVE-2021-45105 Summary NetApp’s Response to Customers Regarding the Log4j Vulnerability Threat The advisory should be considered the single source...Applies to Apache Log4j CVE-2021-45046 CVE-2021-44228 CVE-2021-45105 Summary NetApp’s Response to Customers Regarding the Log4j Vulnerability Threat The advisory should be considered the single source of current, up-to-date, authorized and accurate information from NetApp regarding Full Support products and versions.
    • What are the IE compatibility settings for NetApp Support Site?
      https://kb.netapp.com/Support/NSS/Support_Site/What_are_the_IE_compatibility_settings_for_NetApp_Support_Site
      NetApp Support Site For a full list of supported browsers, please visit the Support Site Browser Policy. For best experience when using Internet Explorer while navigating the NetApp Support Site, turn...NetApp Support Site For a full list of supported browsers, please visit the Support Site Browser Policy. For best experience when using Internet Explorer while navigating the NetApp Support Site, turn off the compatibility mode. For best experience when using Internet Explorer while navigating the NetApp Support Site, perform the following steps to turn off the compatibility mode: Go to Tools > Compatibility View Settings Display intranet sites in Compatibility View
    • How do I subscribe to a Bug?
      https://kb.netapp.com/Support/NSS/Support_Site/How_do_I_subscribe_to_a_Bug
      Applies to NetApp Support Site Bugs Online Dashboard (BOL) Description If you’re interested in a type of Bug that might impact your system, then Bug Subscription Preferences will allow you to track it...Applies to NetApp Support Site Bugs Online Dashboard (BOL) Description If you’re interested in a type of Bug that might impact your system, then Bug Subscription Preferences will allow you to track it. The Bug Subscription service has two options for tracking: Track individual Bugs Track Bugs per product by creating a Profile Both options have the ability enable email, to receive notifications when a Bug has been added to your favorite list or when a Bug's status changes.
    • NetApp Authenticated File Upload utility fails with ERR_SFU_004
      https://kb.netapp.com/Support/General_Support/NetApp_Authenticated_File_Upload_utility_fails_with_ERR_SFU_004
      Applies to NetApp Authenticated File Upload ONTAP 9 Issue Attempting to upload a Core file NetApp Authenticated File Upload you experienced the following error. Error! Upload failed with an error code...Applies to NetApp Authenticated File Upload ONTAP 9 Issue Attempting to upload a Core file NetApp Authenticated File Upload you experienced the following error. Error! Upload failed with an error code of ERR_SFU_004.
    • How to Verify Electromagnetic Immunity of NetApp Systems
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/How_to_Verify_Electromagnetic_Immunity_of_NetApp_Systems
      Applies to FAS and AFF Description How to check electromagnetic immunity standards when implementing NetApp systems.
    • OTV discovery detects Veeam Backup datastore servers as Unknown “ Phantom” Storage System
      https://kb.netapp.com/on-prem/ontap/ontap-select/Select-KBs/OTV_discovery_detects_Veeam_Backup_datastore_servers_as_Unknown_Phantom_Storage_System
      NetApp ONTAP Tools for VMware (OTV) Veeam Backup and Recovery v12 and under When a Veeam Backup request comes in to restore a file or a virtual machine(VM), Veeam Backup mounts its associated datastor...NetApp ONTAP Tools for VMware (OTV) Veeam Backup and Recovery v12 and under When a Veeam Backup request comes in to restore a file or a virtual machine(VM), Veeam Backup mounts its associated datastore and in addition, tries to mount the already mounted Veeam Backup datastore as a new NFS 3 datastore. Afterward, OTV discovery eventually detects the Veeam Backup datastore servers as an Unknown “ Phantom” Storage System. Once removed, the datastore returns on every new restore operation.
    • What NetApp products are affected by CVE-2022-22965 Spring Framework Vulnerability?
      https://kb.netapp.com/Support/General_Support/What_NetApp_products_are_affected_by_CVE-2022-22965_Spring_Framework_Vulnerability
      Applies to NetApp CVE-2022-22965 - Spring Framework Vulnerability (spring4shell) Answer NetApp Security Advisory CVE-2022-22965 Spring Framework Vulnerability contains a full list of affected NetApp p...Applies to NetApp CVE-2022-22965 - Spring Framework Vulnerability (spring4shell) Answer NetApp Security Advisory CVE-2022-22965 Spring Framework Vulnerability contains a full list of affected NetApp products Additional Information additionalInformation_text
    • How to change a Windows Ethernet connection network profile type using PowerShell
      https://kb.netapp.com/Support/General_Support/How_to_change_a_Windows_Ethernet_connection_network_profile_type_using_PowerShell
      While performing certain NetApp related administrative tasks from a Microsoft Windows system - such as hosting a local web server on your laptop - it might be necessary to change the network profile t...While performing certain NetApp related administrative tasks from a Microsoft Windows system - such as hosting a local web server on your laptop - it might be necessary to change the network profile type from Public to Private to allow access through the Windows Firewall. This article is provided only to assist with NetApp administration and is not intended to circumvent, bypass or defeat any other vendor or company support processes or security policies.
    • Can I reset a NetApp Support Site Account password?
      https://kb.netapp.com/Support/NSS/User_Profile/Can_I_reset_a_NetApp_Support_Site_Account_password
      Applies to NetApp Support Site account Answer NetApp recently adopted MS Azure AD B2C Login, using a One Time Passcode (OTP) process. There is no password to reset. More information on NetApp adoption...Applies to NetApp Support Site account Answer NetApp recently adopted MS Azure AD B2C Login, using a One Time Passcode (OTP) process. There is no password to reset. More information on NetApp adoption of MS Azure AD B2C for login If you still think you need help, please submit Non-technical Feedback form Additional Information additionalInformation_text