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ActiveIQ Case: How to request part shipment with warranty entitlement

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Category:
disk-drives
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hw
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Applies to

  • ActiveIQ
  • ASUP

Description

This email is to inform you that an ActiveIQ auto-generated case was opened for a potential hardware failure or issue that has been detected.

The part causing the issue has been identified as <PartNumber>.

  • As a Warranty customer, in order to have the part shipped, you are required to log onto the NetApp Support Site, locate this newly created case, and follow  the procedure below.
  • If you are unable to locate your case, create a new technical case on the NetApp Support Site to request the part replacement.
  • In future, if you would like these types of cases to be worked automatically by NetApp Technical Support, contact your Sales representative and upgrade to the SupportEdge Advisor or the SupportEdge Expert entitlement. 

 

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