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What is AutoSupport On Demand and why should it be enabled?

Last Updated:

Applies to

  • AutoSupport On Demand
  • ONTAP 9


AutoSupport OnDemand (AOD) is an ONTAP feature that allows on-demand collection and invocation of AutoSupport messages while retaining a secure encrypted environment, in which all communication is initiated by ONTAP .  How AutoSupport OnDemand obtains delivery instructions from technical support

Benefits of enabling AutoSupport On Demand:

  • Expedites NetApp case resolution
  • Reduces customer time and overhead while gathering diagnostics for troubleshooting
  • NetApp Support and support partners can obtain all of the information needed; even during customer off-hours, without customer involvement
  • Provides availability of up-to-date diagnostic and configuration information
  • Enhances AutoSupport reliability by allowing retransmission of AutoSupport lost due to transient network or delivery issues
  • Can be used to trigger Performance Archive data for performance issues that occurred up to 28 days prior.   


NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
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