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DISK FAILED - AutoSupport message

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2,892
Visibility:
Public
Votes:
3
Category:
ontap-9
Specialty:
hw
Last Updated:

Applies to

  • ONTAP 9
  • callhome.dsk.fault
  • callhome.carrier.fault
  • callhome.dsk.noio
  • Disk /aggr01/plex

Event Summary

This message occurs when a disk drive fails.

[node1: config_thread: callhome.dsk.fault:error]: Call home for DISK FAILED Shelf 1, Bay 1, Model [X###_######], S/N [#####]

[node1: config_thread: callhome.carrier.fault:error]: Call home for DISKS FAILED IN CARRIER Shelf 1, Bay -, Model [X###_#####], Carrier [########]
 

Validate

Command Line
  • Run storage disk show -broken
::> storage disk show -broken
Original Owner: node1
  Checksum Compatibility: block
                                                Drawer                            Usable Physical
    Disk            Outage Reason  HA Shelf Bay  /Slot Chan Pool   Type    RPM     Size     Size
    --------------- ------------- --- ----- --- ------ ---- ------ ----- ------ -------- --------
    4.22.42         failed         2a    22  42   4/6     A FAILED  FSAS   7200   8.89TB   8.91TB

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
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