Skip to main content
NetApp Knowledge Base

Disk failed-unsupported occurs during the ONTAP upgrade

  1. Last updated
  2. Save as PDF
Views:
159
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
HW
Last Updated:

Applies to

ONTAP 9

Issue

  • The following error occurs in cf status after node1 is upgraded and node2 is taken over
cluster::*> cf status
                              Takeover          
Node           Partner        Possible State Description  
-------------- -------------- -------- -------------------------------------
node1
               node2          false    Connected to node2,
                                       Takeover is not possible: The
                                       version of software running on each
                                       node of the SFO pair is incompatible,
                                       NVRAM log not synchronized, Local
                                       node missing partner disks
node2
               node1          false    Connected to node1,
                                       Takeover is not possible: The
                                       version of software running on each
                                       node of the SFO pair is incompatible,
                                       NVRAM log not synchronized
2 entries were displayed.
 
  • Some disks display failed-unsupported  in node2 sysconfig-a
04.0 : NETAPP   X477_WVRDX04TA07 NA01   0.0GB 0B/sect (Failed-Unsupported)
04.2 : NETAPP   X477_WVRDX04TA07 NA01   0.0GB 0B/sect (Failed-Unsupported)
04.18: NETAPP   X477_WVRDX04TA07 NA01 3807.8GB 520B/sect (WMC1F0E6EJUR) (Failed)
04.21: NETAPP   X477_WVRDX04TA07 NA01   0.0GB 0B/sect (Failed-Unsupported)
08.2 : NETAPP   X477_WVRDX04TA07 NA01   0.0GB 0B/sect (Failed-Unsupported)
08.7 : NETAPP   X477_WVRDX04TA07 NA01   0.0GB 0B/sect (Failed-Unsupported)
08.11: NETAPP   X477_WVRDX04TA07 NA01   0.0GB 0B/sect (Failed-Unsupported)
  • But these disks are missing from node1
  • Upgrading the latest DQP is still the same

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.