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DISK FAILED - AutoSupport message

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Category:
ontap-9
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HW
Last Updated:

Applies to

  • ONTAP 9
  • callhome.dsk.fault
  • callhome.carrier.fault
  • callhome.dsk.noio
  • Disk /aggr01/plex
  • HA Group Notification from ClusterA-01 (DISKS FAILED IN CARRIER Shelf 0, Bay 3, Model [], Carrier []) WARNING
  • HA Group Notification from ClusterA-01 (DISK FAILED Shelf 22, Bay 11, Model [], S/N []) ERROR
  • HA Group Notification from ClusterA-01 (DISK NOT RESPONDING) ERROR
  • HA Group Notification from ClusterA-01 (DISK NOT SPINNING) ERROR
  • HA Group Notification from ClusterA-01 (FILESYSTEM DISK FAILED Shelf 44, Bay 7, Model [], S/N []) ERROR
  • HA Group Notification from ClusterA-01 (FILESYSTEM DISK NOT RESPONDING) WARNING
  • HA Group Notification from ClusterA-01 (SPARE DISK FAILED Shelf 17, Bay 8, Model [], S/N []) ERROR
  • HA Group Notification from ClusterA-01 (SPARE DISK NOT RESPONDING) ERROR

Event Summary

This message occurs when a disk drive fails.

[node1: config_thread: callhome.dsk.fault:error]: Call home for DISK FAILED Shelf 1, Bay 1, Model [X###_######], S/N [#####]

[node1: config_thread: callhome.carrier.fault:error]: Call home for DISKS FAILED IN CARRIER Shelf 1, Bay -, Model [X###_#####], Carrier [########]
 

Validate

ASUP
  • Section Sysconfig -a:
    20.9 : NETAPP   X425_STBTE1T2A10 NA02 1142.3GB 520B/sect (W4023xxx)
    20.10: NETAPP   X425_STBTE1T2A10 NA02 1142.3GB 520B/sect (W4023xxx) (Failed)
    20.11: NETAPP   X425_STBTE1T2A10 NA02 1142.3GB 520B/sect (W4023xxx)
  • Section Sysconfig -r:
    Broken disks

    RAID Disk	Device  	HA  SHELF BAY CHAN Pool Type  RPM  Used (MB/blks)    Phys (MB/blks)
    ---------	------  	------------- ---- ---- ---- ----- --------------    --------------
    failed  	0d.20.10	0d    20  10  SA:B   0   SAS 10000 1142352/2339537408 1144641/2344225968 
Command Line
  • Run storage disk show -broken
    ::> storage disk show -broken
        Original Owner: node1
          Checksum Compatibility: block
                                                    Drawer                            Usable Physical
        Disk            Outage Reason  HA Shelf Bay  /Slot Chan Pool   Type    RPM     Size     Size
        --------------- ------------- --- ----- --- ------ ---- ------ ----- ------ -------- --------
        4.22.42         failed         2a    22  42   4/6     A FAILED  FSAS   7200   8.89TB   8.91TB

 

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