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DISK FAILED - AutoSupport message

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Category:
ontap-9
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hw
Last Updated:

Applies to

  • ONTAP 9
  • callhome.dsk.fault
  • callhome.carrier.fault
  • callhome.dsk.noio
  • Disk /aggr01/plex
  • HA Group Notification from ClusterA-01 (DISKS FAILED IN CARRIER Shelf 0, Bay 3, Model [], Carrier []) WARNING
  • HA Group Notification from ClusterA-01 (DISK FAILED Shelf 22, Bay 11, Model [], S/N []) ERROR
  • HA Group Notification from ClusterA-01 (DISK NOT RESPONDING) ERROR
  • HA Group Notification from ClusterA-01 (DISK NOT SPINNING) ERROR
  • HA Group Notification from ClusterA-01 (FILESYSTEM DISK FAILED Shelf 44, Bay 7, Model [], S/N []) ERROR
  • HA Group Notification from ClusterA-01 (FILESYSTEM DISK NOT RESPONDING) WARNING
  • HA Group Notification from ClusterA-01 (SPARE DISK FAILED Shelf 17, Bay 8, Model [], S/N []) ERROR
  • HA Group Notification from ClusterA-01 (SPARE DISK NOT RESPONDING) ERROR

Event Summary

This message occurs when a disk drive fails.

[node1: config_thread: callhome.dsk.fault:error]: Call home for DISK FAILED Shelf 1, Bay 1, Model [X###_######], S/N [#####]

[node1: config_thread: callhome.carrier.fault:error]: Call home for DISKS FAILED IN CARRIER Shelf 1, Bay -, Model [X###_#####], Carrier [########]
 

Validate

ASUP
  • Section Sysconfig -a:
    20.9 : NETAPP   X425_STBTE1T2A10 NA02 1142.3GB 520B/sect (W4023xxx)
    20.10: NETAPP   X425_STBTE1T2A10 NA02 1142.3GB 520B/sect (W4023xxx) (Failed)
    20.11: NETAPP   X425_STBTE1T2A10 NA02 1142.3GB 520B/sect (W4023xxx)
  • Section Sysconfig -r:
    Broken disks

    RAID Disk	Device  	HA  SHELF BAY CHAN Pool Type  RPM  Used (MB/blks)    Phys (MB/blks)
    ---------	------  	------------- ---- ---- ---- ----- --------------    --------------
    failed  	0d.20.10	0d    20  10  SA:B   0   SAS 10000 1142352/2339537408 1144641/2344225968
Command Line
  • Run storage disk show -broken 
    ::> storage disk show -broken
        Original Owner: node1
          Checksum Compatibility: block
                                                    Drawer                            Usable Physical
        Disk            Outage Reason  HA Shelf Bay  /Slot Chan Pool   Type    RPM     Size     Size
        --------------- ------------- --- ----- --- ------ ---- ------ ----- ------ -------- --------
        4.22.42         failed         2a    22  42   4/6     A FAILED  FSAS   7200   8.89TB   8.91TB

Resolution

Additional Information

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.