DIMM error detected on NSM100 from NS224 shelf

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Category:: aff-series

Specialty:: hw

Last Updated:

Applies to

ONTAP 9
NS224 shelf

Issue

The following error is reported in event logs about DIMM failure on NSM module:

[Node-01: dsa_worker3: ses.status.dimm.error:error]: NS224NSM100 (S/N SHFGBXXXXXXXX) shelf 0 on channel 0x DIMM failure for Dimm Element 8: not installed or failed. This element is on the DIMM slot 4 in the bottom shelf module (B).

cluster::> storage shelf show -instance

DIMM:

ID Mod Type Size Speed Status Location

--- --- ---- ---- ------- ------------ -------------------------------

1 A DIMM 8GB 2666Mhz normal DIMM slot 1 in the top shelf module (A)

2 A DIMM 8GB 2666Mhz normal DIMM slot 2 in the top shelf module (A)

3 A DIMM 8GB 2666Mhz normal DIMM slot 3 in the top shelf module (A)

4 A DIMM 8GB 2666Mhz normal DIMM slot 4 in the top shelf module (A)

5 B DIMM 8GB 2666Mhz normal DIMM slot 1 in the bottom shelf module (B)

6 B DIMM 8GB 2666Mhz normal DIMM slot 2 in the bottom shelf module (B)

7 B DIMM 8GB 2666Mhz normal DIMM slot 3 in the bottom shelf module (B)

8 B error DIMM slot 4 in the bottom shelf module (B)

From the storage show fault output, the status is reported as unknown:

cluster::> system node run -node <node> storage show fault

DIMM: Element Status Status Bytes Status Descriptions 1 [NSM100 A] : OK 01,00,00,00 2 [NSM100 A] : OK 01,00,00,00 3 [NSM100 A] : OK 01,00,00,00 4 [NSM100 A] : OK 01,00,00,00 5 [NSM100 B] : OK 01,00,00,00 6 [NSM100 B] : OK 01,00,00,00 7 [NSM100 B] : OK 06,00,00,00 8 [NSM100 B] : UNKNOWN 01,00,00,00