Skip to main content
NetApp Knowledge Base

E-Series Nominal temperature exceeded - AutoSupport Message

  1. Last updated
  2. Save as PDF
Views:
545
Visibility:
Public
Votes:
0
Category:
e-series-systems
Specialty:
esg
Last Updated:

Applies to

NetApp E-Series

Event Summary

  • An AutoSupport messages is generated with title: E-Series Notification from NetApp_ESERIES (Nominal temperature exceeded) CRITICAL
  • An associated case is generated with symptom: EHWENC:E-Series Notification from NetApp_ESERIES (Nominal temperature exceeded) CRITICAL
  • May also report toghether with: ECRFLT:E-Series Notification from NetApp_ESERIES (Write-back caching forcibly disabled) CRITICAL

Validate

  1. Login to SANtricity System Manager.
  2. Confirm SANtricity reports one of more of the following error messages in the Recovery GURU:

Failure Entry 1: NOMINAL_TEMP_EXCEEDED-Recovery Failure Type Code: 7 
Storage array: NetApp_ESERIES
Component reporting problem: Thermal sensor
Status: Nominal temperature exceeded
Location: Drive Tray 3 Power-fan canister (Right)
Component requiring service: Temperature sensor Tray: Drive tray 3

Resolution

  1. Check data center temperatures are within hardware specifications.
  2. Check the ambient temperatures near the front and rear of the chassis are within specifications.
  3. Confirm there is no dust or other hardware configurations blocking proper airflow control to the system.
  4. Contact NetApp Technical Support for additional support

Additional Information

E-Series Maximum temperature exceeded - AutoSupport Message

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.