Skip to main content
NetApp Knowledge Base

E-Series why can I not create a case or view in Active IQ

  1. Last updated
  2. Save as PDF
Views:
470
Visibility:
Public
Votes:
2
Category:
e-series-disk-shelves
Specialty:
esg
Last Updated:

​

​

Applies to

E-Series

StorageGrid

E-X5724A

E2812

SG5712

Description

  • Your system serial number is not visible on Active IQ although it is sending autosupport successfully 
  • You are unable to raise a case against the serial number
  • You recently had a chassis replacement

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.