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E-Series Maximum temperature exceeded - AutoSupport Message

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Applies to

  • NetApp E-Series
  • StorageGRID

Event Summary

  • An AutoSupport messages is generated with title:

E-Series Notification from E2860 (Maximum temperature exceeded) CRITICAL

  • An associated case is generated with symptom:

EHWENC:E-Series Notification from nhdc2sga04 (Maximum temperature exceeded) CRITICAL

Validate

  1. Login to SANtricity Storage Manager or SANtricity System Manager
  2. Confirm SANtricity reports one of more of the following error messages in the Recovery GURU:

Failure Entry 4: MAX_TEMP_EXCEEDED-Recovery Failure Type Code: 8
Storage array: NetApp_E2700
Component reporting problem: Thermal sensor
Status: UNKNOWN
Location: Controller/Drive Shelf 99 Power supply canister (Top)
Component requiring service: Temperature sensor
Shelf: Controller/Drive shelf 99

Resolution

  1. Check data center temperatures are within hardware specifications
  2. Check the ambient temperatures near the front and rear of the chassis are within specifications
  3. Contact NetApp Technical Support for additional support

Additional Information

E-Series Nominal temperature exceeded - AutoSupport Message

 

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