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E-Series BMC reports false alerts on EF600 and EF300 with SANtricity OS 11.70.5 and later

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ef-flash-array
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Applies to

  • EF300
  • EF600
  • SANtricity OS 11.70.5 and later

Issue

  • System generates false alerts and does a software reset.
=================== BMC Reboot Reason and Info ======================
[Sat Jan 1 00:00:31 2000] [0x09] Reboot: FPGA pull BMC CPU only reset
[Sat Jan 1 00:00:31 2000] [PILOT4]Reboot: [0x0b]Software reset
 
Example of false events/alerts:
  • Maximum temperature exceeded
  • Controller shelf component failed
  • MAJOR-EVENT-LOG indicates BMC is unresponsive

2868 The controller's BMC was unresponsive and the recovery process successfully recovered the BMC - Shelf 99, Bay A
2867 The controller's BMC is unresponsive - Shelf 99, Bay A

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