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E-Series BMC reports false alerts on EF600 EF300 with SANtricity OS 11.80.1 or later

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Applies to

  • EF300
  • EF600
  • SANtricity OS version is between 11.80.1 or later (BMC firmware is 14.13 or later)

Issue

  • MAJOR-EVENT-LOG indicates BMC is unresponsive

2868 The controller's BMC was unresponsive and the recovery process successfully recovered the BMC - Shelf 99, Bay A
2867 The controller's BMC is unresponsive - Shelf 99, Bay A

Example of false events/alerts:

  • Maximum temperature exceeded
  • Controller shelf component failed

 

  • E-Series support bundle and AutoSupport (DOM0-BMC-LOGS-%.7Z) include the following BMC event (sp_system_event_log.txt and sp_runtime.txt) indicating a wathcdog timeout reset was triggered:

6bc | 01/01/2000 | 00:00:31 | Power Supply #0x72 | Presence detected | Asserted
6bd | 01/01/2000 | 00:00:31 | Power Supply #0x73 | Presence detected | Asserted
6be | OEM record f2 | Watchdog1 Timeout
6bf | OEM record f2 | Pilot Software reset
6c0 | 01/01/2000 | 00:00:36 | Battery #0x4f | State Deasserted
6c1 | 01/01/2000 | 00:00:46 | System Event #0xff | Timestamp Clock Sync | Asserted

=================== BMC Reboot Reason and Info ======================
[Sat Jan 1 00:00:31 2000] [PILOT4]Reboot: [0x0b]Software reset
[Sat Jan 1 00:00:31 2000] [PILOT4_WD]Reboot: [0xe]Watchdog1 Timeout

 

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