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How to login to E-Series BMC on EF600 / EF300
https://kb.netapp.com/on-prem/E-Series/Hardware-KBs/How_to_login_to_E_Series_BMC_on_EF600_EF300
Applies to EF600 EF300 Description Process to login via the shell to the BMC (Baseboard Management Controller) on a EF600 / EF300
E-Series EF600 unexpected reboot due to ancient IO with reason 0x429c002
https://kb.netapp.com/on-prem/E-Series/SANtricity-OS-KBs/E-Series_EF600_unexpected_reboot_due_to_ancient_IO_with_reason_0x429c002
Applies to E-Series EF600 Santricity OS version is earlier than 11.81 Issue Controller experienced unexpected reboot for ancient I/O. This triggered a core dump collection. ---- Log Entry #18 (Core 1)...Applies to E-Series EF600 Santricity OS version is earlier than 11.81 Issue Controller experienced unexpected reboot for ancient I/O. This triggered a core dump collection. ---- Log Entry #18 (Core 1) Jan-08-2024 10:30:59 AM ---- Reboot due to ancient IO, scsiOp=0x1464bedc0 poolId=0 opCode=28 age=330000ms 2024-01-08 08:57:17.131785 rebootReason 0x429c002, rebootReasonExtra 0x0
EF-Series unexpected controller reboot due to HIC PCI-E errors
https://kb.netapp.com/on-prem/E-Series/Hardware-KBs/EF-Series_unexpected_controller_reboot_due_to_HIC_PCI-E_errors
---- Log Entry #14 (Core 0) Jul-27-2023 11:24:12 PM ---- PCI SERR Exception SERR Summary: 0x00000002 SERR Return Status: 0x00000003 SERR Collection Count: 0x2 PCI-E Root Port to Host Card (Unit 6) VID...---- Log Entry #14 (Core 0) Jul-27-2023 11:24:12 PM ---- PCI SERR Exception SERR Summary: 0x00000002 SERR Return Status: 0x00000003 SERR Collection Count: 0x2 PCI-E Root Port to Host Card (Unit 6) VID 0xxxxx DID 0xxxxx B0:D1:F0 PCI-E AER Root Error Status = 0x00000001 PCI-E XP Global Status = 0x000xxxx SERR Summary Flags = 0x2 Host-side Fibre (Unit 7) VID 0x2222 DID 0x2222 B16:D0:F0 PCI-E Device Status = 0x0001 PCI-E AER Correctable Status = 0x00000001 SERR Summary Flags = 0x2 Host-side Fibre (…
E-Series EF300/EF600 controller boots into UEFI shell
https://kb.netapp.com/on-prem/E-Series/Hardware-KBs/E_Series_EF300_EF600_controller_boots_into_UEFI_shell
Applies to NetApp E-Series EF300 and EF600 ATP M.2 mSATA device mSATA device firmware: Q0810B Issue EF300 or EF600 controller boots into UEFI boot menu following a reset. The controller continues to b...Applies to NetApp E-Series EF300 and EF600 ATP M.2 mSATA device mSATA device firmware: Q0810B Issue EF300 or EF600 controller boots into UEFI boot menu following a reset. The controller continues to boot into the UEFI menu even after manual reboot attempts.
E-Series EF system rebooting due to cache block size
https://kb.netapp.com/on-prem/E-Series/SANtricity-OS-KBs/EF300_600_sytem_rebooting
EF300 and EF600 with NVME drives AND the following conditions: Data Assurance is disabled on one or more volumes in a volume group EF-Series controller(s) reboot randomly and may cause volume failures...EF300 and EF600 with NVME drives AND the following conditions: Data Assurance is disabled on one or more volumes in a volume group EF-Series controller(s) reboot randomly and may cause volume failures. SERR Return Status: 0x00000000 PCI-E Root to PLX9797-1 (Unit 1) PCI-E XP Uncorrectable Status = 0x00000040 PLX9797-1 Port 0 to Drive11 (Unit 15) PCI-E Device Status = 0x000D PCI-E AER Uncorrectable Status = 0x00100000 PCI-E AER Correctable Status = 0x00008000
EF300 or EF600 not powering on with 120v power
https://kb.netapp.com/on-prem/E-Series/Hardware-KBs/EF300_or_EF600_not_powering_on_with_120v_power
Applies to EF300 EF600 Issue When attempting to boot an EF300 or EF600 with 120v lines the controllers do not fully power on and show OE L3 on the 7-segment display. When initializing the installation...Applies to EF300 EF600 Issue When attempting to boot an EF300 or EF600 with 120v lines the controllers do not fully power on and show OE L3 on the 7-segment display. When initializing the installation, you may encounter an issue where you cannot set the admin password.
E-Series BMC reports false alerts on EF600 and EF300 with SANtricity OS 11.70.5 and later
https://kb.netapp.com/on-prem/E-Series/Hardware-KBs/E-Series_BMC_reports_false_alerts_on_EF600_and_EF300_with_SANtricity_OS_11.70.5_and_later
SANtricity OS 11.70.5 and later System generates false alerts and does a software reset. =================== BMC Reboot Reason and Info ====================== [Sat Jan 1 00:00:31 2000] [0x09] Reboot: ...SANtricity OS 11.70.5 and later System generates false alerts and does a software reset. =================== BMC Reboot Reason and Info ====================== [Sat Jan 1 00:00:31 2000] [0x09] Reboot: FPGA pull BMC CPU only reset Example of false events/alerts: MAJOR-EVENT-LOG indicates BMC is unresponsive 2868 The controller's BMC was unresponsive and the recovery process successfully recovered the BMC - Shelf 99, Bay A 2867 The controller's BMC is unresponsive - Shelf 99, Bay A
E-series Controller panic with Assertion failed Burt ECD-14342
https://kb.netapp.com/on-prem/E-Series/SANtricity-OS-KBs/E-series_Controller_panic_with_Assertion_failed_Burt_ECD-14342
KB article provides the cause for E-series Controller panic with Assertion failed: m_SaMulticast, file nvmeofArpIcmp.cc, line 2086
E-series controller reboots due to AIO during read operation with reason code 0x429c002
https://kb.netapp.com/on-prem/E-Series/SANtricity-OS-KBs/E-series_controller_reboots_due_to_AIO_during_read_operation_with_reason_code_0x429c002
Applies to E-Series EF600 SANtricity OS 11.70.4R1 Issue One of the controller reboots and encounters Acient Input/Output (AIO) during read operations. The following exception is logged under excLogSho...Applies to E-Series EF600 SANtricity OS 11.70.4R1 Issue One of the controller reboots and encounters Acient Input/Output (AIO) during read operations. The following exception is logged under excLogShow in the state-capture-data support bundle / AutoSupport file: Reboot due to ancient IO, scsiOp=0x144f426c0 poolId=0 opCode=88 age=330000ms 2025-01-16 10:32:41.654635 rebootReason 0x429c002, rebootReasonExtra 0x0