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E-Series Battery missing - AutoSupport Message

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Applies to

NetApp E-Series

Event Summary

  • SANtricity reports a battery missing event:

REMOVED_BATTERY-Recovery Failure Type Code: 67

  • For dual controller systems, it may also report:

WB_CACHING_FORCIBLY_DISABLED-Recovery Failure Type Code: 378

Validate

Confirm from SANtricity Storage Manager or System Manager if the controller shows an issue on the Hardware page.

Resolution

  1. Confirm the status of the battery and determine if there are not any maintenance activities ongoing.
  2. Re-seat the battery backup unit for 2 minutes
  3. If re-seat doesn't resolve the issue contact NetApp Technical Support and reference this article for further assistance.

Additional Information

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.