Active IQ Unified Manager Alerts on disk-shelf-path-failure
Applies to
- OnCommand Unified Manager (all versions)
- Active IQ Unified Manager (all versions)
Issue
One may observe either:
Alert: The path to the disk shelves is broken at shelf port XX:XX
OR
Event: Disk Shelf Multipath Not Configured
In order to verify the issue relating to this KB article, collect a Support Bundle using one of the following KB articles:
- How to generate a Support Bundle in OnCommand Unified Manager 6.x vApp/OVA
- How to collect logs (support bundle) from Active IQ Unified Manager on Microsoft Windows
- How to collect logs (support bundle) from Active IQ Unified Manager on a Red Hat or CentOS
Within the Support bundle, the ocumserver-debug log will contain the following log entry:
201X-XX-XX 14:44:42,946 DEBUG [oncommand] [alert-83] [c.n.dfm.impl.alert.EmailAlertAction] Sending email to [Insert_Email_Here] for alert 'Configured_Alert' with event 'disk-shelf-path-failure' for object 'Node_Name:0x:x' <-(Node_name:Port#:shelf#)
On the High Availability (HA) Partner, run sysconfig -a
The output displays as the following:
slot 0: SAS Host Adapter 0a (PMC-Sierra PM8001 rev. C, SAS, )
Firmware rev: 0x.1x.0x.0x
Base WWN: 5:00a098:0036d0f:eX
Phy State: [0] Enabled, 6.0 Gb/s
[1] Enabled, 6.0 Gb/s
[2] Enabled, 6.0 Gb/s
[3] Enabled, 6.0 Gb/s
QSFP Vendor: available, but not valid
QSFP Part Number: available, but not valid
QSFP Type: available, but not valid
QSFP Serial Number: available, but not valid