How to collect logs (support bundle) from Active IQ Unified Manager on a Red Hat or CentOS
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- Last Updated:
- 5/19/2025, 12:18:48 PM
Applies to
- OnCommand Unified Manager 9.5 and below ( OCUM )
- Active IQ Unified Manager 9.6+ ( AQIUM )
- Red Hat/CentOS
Description
- This article details the steps for log collection for both Active IQ Unified Manager ( AQIUM ) and OnCommand Unified Manager ( UM ) on either the Red Hat or CentOS platforms.
- Instructions for log collection are the same for both Red Hat and CentOS.
- Starting with Active IQ Unified Manager 9.8 there is now an option to Generate Light Support Bundle.
- Starting with Active IQ Unified Manager 9.8 there is now an option to upload your support bundle directly to NetApp using your technical support case number.
- Starting with Active IQ Unified Manager 9.9 there is now an option to generate and upload light and full support bundles via the web UI .
Procedure
1. Connect to your Red Hat or CentOS host using SSH as the maintenance user.
ssh <maintenance-user>@<UM_hostname_or_IP>
2. Execute the command maintenance_console to bring up the Maintenance Window. Login as the maintenance user.
example-maint@ocum:~$ maintenance_console
3. Select 4 for Support/Diagnostics.
4. Select Generate Light Support Bundle or Generate Support Bundle.
Support/Diagnostics Menu
------------------------
1 ) Generate Light Support Bundle
2 ) Generate Support Bundle
b ) Back
x ) Exit
Enter your choice: 1
-----
- Starting with Active IQ Unified Manager 9.8 there is now an option to Generate Light Support Bundle.
- This new option enables you to produce a lightweight support bundle that contains just 30 days of logs and configuration database records.
- This option does not contain:
- performance data
- acquisition recording files
- server heap dump
- Previous versions of Unified Manager do not have this feature, only Active IQ Unified Manager 9.8 and above will have this option on this menu.
5. If you choose Generate Support Bundle, select or deselect the available options to include in the support bundle.
6. Unless otherwise specified by NetApp Support, un-select "heap dump" by pressing the number option represented next to the "heap dump" selection. This will remove the 'X' from the heap dump collection.
7. Enter "g" to generate the support bundle:
Press g and <enter> then y and <enter> to continue.
Support Bundle Content Selection
--------------------------------
1 ) [X] database dump
2 ) [ ] heap dump
3 ) [X] acquisition recordings
b ) Back
x ) Exit
[X] indicates item will be included in the support bundle.
Use numbers to toggle the inclusion/exclusion of each item,
then press 'g' to generate the support bundle.
Note: Content not listed here cannot be excluded.
Enter your choice: g
Generating support bundle...
Warning: this operation will impact performance of the application.
Do you want to continue?(y/n) y
-------------------------------------------
NOTE: Since the generation of a support bundle is a memory intensive operation, you are prompted to verify that you are sure you want to generate the support bundle at this time.
8. Type "y", and press Enter to generate the support bundle.
9. If you included database dump files in the support bundle, you are prompted to specify the time period for which you want database files included. Press Enter to proceed after entering in each value.
- Enter the starting date in the format YYYYMMDD. For example, enter 20170101 for January 1, 2017.
- Enter the number of days of statistics to include, beginning from 12 a.m. on the specified starting date. You can enter a number from 1 through 10. The system displays the period of time for which database statistics will be collected, and then it generates the support bundle.
10. ( Active IQ Unified Manager 9.8+ only ) If you selected Generate Light Support Bundle then type "g" and press Enter.
11. ( Active IQ Unified Manager 9.8+ only ) Once the support bundle creation is completed the script will then ask if you'd like to upload the support bundle to NetApp; Select (y/n) as desired.
NOTE: Starting with Active IQ Unified Manager 9.8 there is now an option to upload your support bundle directly to NetApp using your technical support case number. This upload option only exists in Active IQ Unified Manager 9.8 and above and requires an Internet connection. Previous version before Active IQ Unified Manager 9.8 do not have this feature. Both the Generate Light Support Bundle and the full Generate Support Bundle options are able to upload to NetApp.
- If you choose to upload your support bundle you're Unified Manager server will need to be connected to the Internet for this process to complete successfully.
- Enter in your technical support case number.
- Once the upload is completed press any key to escape and return to the Maintenance Console menu.
12. After the support bundle is created, the output displays the location of the resulting .7z file:
EXAMPLE: Support bundle saved to: /opt/netapp/data/support/support_bundle_20XX0930_13XXX3_968.7z
13. If you choose not to upload your support bundle to NetApp Support or are not on a version of Unified Manager that has the upload feature, the support bundle will need to be moved off the Linux host so that if can be uploaded to NetApp Support. For retrieving the support bundle follow the instructions we have for in our Unified Manager 9.7 Documentation Center - Retrieving the support bundle using a UNIX or Linux client.
Additional Information
