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Active IQ Unified Manager services on Windows installations might fail to start after an upgrade

Last Updated:

Applies to

  • Windows Server 2008, 2012, 2016,2019
  • OnCommand Unified Manager (7.2 and up)
  • Active IQ Unified Manager 9.6 and newer


Service OCIE or OCIE-AU might fail to start after Unified Manager upgrade to 7.2 and up on Windows stating that MySQL service is not running or is deleted.


  • OCUM UI dashboard might display the following message: 

"No performance data is being collected from cluster. Restart Unified manager to correct this issue."


  • OCUM services NetApp OCIE or NetApp OCIE Acquisition Unit might fail to start after upgrade to OCUM 7.2 and when trying to start manually the following error may be displayed:

“Error 1075: The dependency service does not exist or has been marked for deletion” 


  • Windows system event logs display the following error:

"Error in Event Viewer, System Log. Event ID 7003: The NetApp OCIE Acquisition Unit service depends on the following service: MySQL56. This service might not be installed."


  • When checking the services.msc  MySQL service is running and the *.err log located in the mysql install directories shows that the correct version of MySQL is installed and running:  


2017-08-09T10:57:42.838235Z 0 [Note] C:\Program Files\MySQL\MySQL Server 5.7\bin\mysqld.exe: ready for connections.


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