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DISK FAILED - AutoSupport message

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245
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
hw
Last Updated:

Applies to

  • ONTAP 9
  • callhome.dsk.fault
  • callhome.carrier.fault
  • callhome.dsk.noio
  • Disk /aggr01/plex

Event Summary

This message occurs when a disk drive fails.

[node1: config_thread: callhome.dsk.fault:error]: Call home for DISK FAILED Shelf 1, Bay 1, Model [X###_######], S/N [#####]

[node1: config_thread: callhome.carrier.fault:error]: Call home for DISKS FAILED IN CARRIER Shelf 1, Bay -, Model [X###_#####], Carrier [########]
 

Validate

Command Line
  • Run storage disk show -broken
::> storage disk show -broken
Original Owner: node1
  Checksum Compatibility: block
                                                Drawer                            Usable Physical
    Disk            Outage Reason  HA Shelf Bay  /Slot Chan Pool   Type    RPM     Size     Size
    --------------- ------------- --- ----- --- ------ ---- ------ ----- ------ -------- --------
    4.22.42         failed         2a    22  42   4/6     A FAILED  FSAS   7200   8.89TB   8.91TB

 

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