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Two Power Supply Units (PSUs) of DS224c have no sensor reading but functional normally

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disk-shelves
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hw
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Applies to

  • DS224c
  • DS212
  • ONTAP 9

Issue

Both PSUs of DS224c have no sensor reading, error status showing as below logs from AutoSupport:

ENVIRONMENT:

Channel: 1c
    Shelf: 22
    SES device path: local access: 1c.22.99
    Module type: IOM12; monitoring is active  
    Shelf status: critical condition
    SES Configuration, shelf 22:
     logical identifier=XXXXXXXXXXXXXXX
     vendor identification=NETAPP  
     product identification=DS224-12
     product revision level=0230
    Vendor-specific information:
     Product Serial Number: XXXXXXXXXXXXXXX
    Status reads attempted: 52454055; failed: 0
    Control writes attempted: 0; failed: 0
    Shelf bays with disk devices installed:
      23, 22, 21, 20, 19, 18, 17, 16, 15, 14, 13, 12, 11, 10, 9, 8, 7, 6, 5, 4, 3, 2, 1, 0
      with error: none
    Power Supply installed element list: 1, 2; with error: none
    Power Supply information by element:
      [1] Serial number: XXXXXXXXXXXXXXX  Part number: 114-00148+C0
          Type: 7D
          Firmware version: 0111  Swaps: 0
      [2] Serial number: XXXXXXXXXXXXXXX  Part number: 114-00148+C0
          Type: 7D
          Firmware version: 0111  Swaps: 0
    Voltage Sensor installed element list: 1, 2, 3, 4; with error: none
    Shelf voltages by element:
      [1] <N/A> sensor condition <N/A>
      [2] <N/A> sensor condition <N/A>
      [3] <N/A> sensor condition <N/A>
      [4] <N/A> sensor condition <N/A>
    Current Sensor installed element list: 1, 2, 3, 4; with error: none
    Shelf currents by element:
      [1] 0 mA  Normal current range
      [2] 0 mA  Normal current range
      [3] 0 mA  Normal current range
      [4] 0 mA  Normal current range
    Cooling Unit installed element list: 1, 2, 3, 4; with error: 1, 2, 3, 4
    Cooling Units by element:
      [1] 0 RPM
      [2] 0 RPM
      [3] 0 RPM
      [4] 0 RPM
    Temperature Sensor installed element list: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11; with error: none
    Shelf temperatures by element:
      [1] 22 C (71 F) (ambient)  Normal temperature range
      [2] 23 C (73 F)  Normal temperature range
      [3] 23 C (73 F)  Normal temperature range
      [4] 23 C (73 F)  Normal temperature range
      [5] 23 C (73 F)  Normal temperature range
      [6] 23 C (73 F)  Normal temperature range
      [7] 23 C (73 F)  Normal temperature range
      [8] Unavailable
      [9] Unavailable
      [10] 29 C (84 F)  Normal temperature range
      [11] 29 C (84 F)  Normal temperature range
    Temperature thresholds by element:
      [1] High critical: 52 C (125 F); high warning: 47 C (116 F)
          Low critical:  0 C (32 F); low warning:  5 C (41 F)
      [2] High critical: 60 C (140 F); high warning: 55 C (131 F)
          Low critical:  0 C (32 F); low warning:  5 C (41 F)
      [3] High critical: 60 C (140 F); high warning: 55 C (131 F)
          Low critical:  0 C (32 F); low warning:  5 C (41 F)
      [4] High critical: 60 C (140 F); high warning: 55 C (131 F)
          Low critical:  0 C (32 F); low warning:  5 C (41 F)
      [5] High critical: 60 C (140 F); high warning: 55 C (131 F)
          Low critical:  0 C (32 F); low warning:  5 C (41 F)
      [6] High critical: 62 C (143 F); high warning: 57 C (134 F)
          Low critical:  0 C (32 F); low warning:  5 C (41 F)
      [7] High critical: 100 C (212 F); high warning: 90 C (194 F)
          Low critical:  0 C (32 F); low warning:  5 C (41 F)
      [8] High critical: 62 C (143 F); high warning: 57 C (134 F)
          Low critical:  0 C (32 F); low warning:  5 C (41 F)
      [9] High critical: 100 C (212 F); high warning: 90 C (194 F)
          Low critical:  0 C (32 F); low warning:  5 C (41 F)
      [10] High critical: 90 C (194 F); high warning: 85 C (185 F)
          Low critical:  0 C (32 F); low warning:  5 C (41 F)
      [11] High critical: 90 C (194 F); high warning: 85 C (185 F)
          Low critical:  0 C (32 F); low warning:  5 C (41 F)
    ES Electronics installed element list: 1, 2; with error: none
    ES Electronics reporting element: 1
    ES Electronics information by element:
      [1] Serial number: XXXXXXXXXXXXXXX  Part number: 111-02850+C2
          CPLD version: 24  Swaps: 0
      [2] Serial number: XXXXXXXXXXXXXXX  Part number: 111-02850+C2
          CPLD version: 24  Swaps: 0
    Enclosure element list: 1; with error: none;
    Enclosure information:
      [1] WWN: XXXXXXXXXXXXXXX  Shelf ID: 22
          Serial number: XXXXXXXXXXXXXXX  Part number: 116-00514+C0
          Midplane serial number: XXXXXXXXXXXXXXX  Midplane part number: 110-00541+A0

STORAGE-FAULT:

Enclosure Status: critical
Channel: 1c
Shelf: 22
Shelf Type: DS224-12
Product Serial Number: XXXXX1111111111
Module Type: IOM12

Disk Elements:
Element Status                  Status Bytes  Status Descriptions
  0 [Bay  0]: NONCRITICAL       03,00,00,00   
  1 [Bay  1]: NONCRITICAL       03,01,00,00   
  2 [Bay  2]: NONCRITICAL       03,02,00,00   
  3 [Bay  3]: NONCRITICAL       03,03,00,00   
  4 [Bay  4]: NONCRITICAL       03,04,00,00   
  5 [Bay  5]: NONCRITICAL       03,05,00,00   
  6 [Bay  6]: NONCRITICAL       03,06,00,00   
  7 [Bay  7]: NONCRITICAL       03,07,00,00   
  8 [Bay  8]: NONCRITICAL       03,08,00,00   
  9 [Bay  9]: NONCRITICAL       03,09,00,00   
 10 [Bay 10]: NONCRITICAL       03,0A,00,00   
 11 [Bay 11]: NONCRITICAL       03,0B,00,00   
 12 [Bay 12]: NONCRITICAL       03,0C,00,00   
 13 [Bay 13]: NONCRITICAL       03,0D,00,00   
 14 [Bay 14]: NONCRITICAL       03,0E,00,00   
 15 [Bay 15]: NONCRITICAL       03,0F,00,00   
 16 [Bay 16]: NONCRITICAL       03,10,00,00   
 17 [Bay 17]: NONCRITICAL       03,11,00,00   
 18 [Bay 18]: NONCRITICAL       03,12,00,00   
 19 [Bay 19]: NONCRITICAL       03,13,00,00   
 20 [Bay 20]: NONCRITICAL       03,14,00,00   
 21 [Bay 21]: NONCRITICAL       03,15,00,00   
 22 [Bay 22]: NONCRITICAL       03,16,00,00   
 23 [Bay 23]: NONCRITICAL       03,17,00,00   

Power Supplies:
Element Status         Status Bytes  Status Descriptions
  1: OK                01,00,00,A0   RQSTED ON
  2: UNKNOWN           06,00,00,A0   RQSTED ON

Fans:
Element Status         Status Bytes  Status Descriptions
  1: CRITICAL          02,00,00,F0   OFF, FAIL
  2: CRITICAL          02,00,00,F0   OFF, FAIL
  3: CRITICAL          02,00,00,F0   OFF, FAIL
  4: CRITICAL          02,00,00,F0   OFF, FAIL

Temperature Sensors:
Element Status         Status Bytes  Status Descriptions
  1: OK                01,00,2A,00   
  2: OK                01,00,2B,00   
  3: OK                01,00,2B,00   
  4: OK                01,00,2B,00   
  5: OK                01,00,2B,00   
  6: OK                01,00,2B,00   
  7: OK                01,00,2B,00   
  8: UNKNOWN           06,00,2E,00   
  9: UNKNOWN           06,00,2E,00   
 10: OK                01,00,31,00   
 11: OK                01,00,31,00   

Enclosure Electronics:
Element Status                      Status Bytes  Status Descriptions
  1 [IOM12 A]    : OK                01,00,01,80   REPORT
  2 [IOM12 B]    : OK                01,00,00,80   

OPS Panel:
Element Status         Status Bytes  Status Descriptions
  1: OK                01,00,00,00   

Enclosure:
Element Status         Status Bytes  Status Descriptions
  1: OK                01,00,02,00   FAIL

Voltage Sensors:
Element Status         Status Bytes  Status Descriptions
  1: UNKNOWN           06,00,00,00   
  2: UNKNOWN           06,00,00,00   
  3: UNKNOWN           06,00,00,00   
  4: UNKNOWN           06,00,00,00   

Current Sensors:
Element Status         Status Bytes  Status Descriptions
  1: UNKNOWN           06,00,00,00   
  2: UNKNOWN           06,00,00,00   
  3: UNKNOWN           06,00,00,00   
  4: UNKNOWN           06,00,00,00   

Vendor Unique Element 83-IOM12: (SAS)
Element Status         Status Bytes  Status Descriptions
  1 [IOM12 A]    : CRITICAL          02,08,00,A4   MASTER, RESERVED, RESERVED, RESERVED
  2 [IOM12 B]    : CRITICAL          02,00,00,A4   RESERVED, RESERVED, RESERVED

Vendor Unique Element 85-IOM12: (ACP)
Element Status                      Status Bytes  Status Descriptions
  1 [IOM12 A]    : OK                01,18,00,00   NO ACPP, INBACP
  2 [IOM12 B]    : OK                01,18,00,00   NO ACPP, INBACP

Input Power Monitor:
Element Status         Status Bytes  Status Descriptions
  1: UNKNOWN           06,00,00,00   
  2: UNKNOWN           06,00,00,00

 

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