Two ports on a 4-port SAS HBA card are not displaying in autosupports or sysconfig -a output for one of the filers in a HA paired system

Applies to

• AFF and FAS
• Data Ontap 8
• ONTAP 9
• host bus adapter (HBA)

Issue

• The sysconfig -a command shows only two of the four ports available on card, similar to the following sysconfig -a output:

slot 4: SAS Host Adapter 4a
PMC-Sierra PM8001 rev. C, SAS, ) MFG Part Number: USI 6086-000010-06 rev. MP V4.9 Part number: 111-00341+F1
Serial number: ST062CB102Z Date Code: 20121101 Firmware rev: 01.11.00.00 Base WWN: 5:00e004:000233a:08
Phy State: [0] Enabled, 6.0 Gb/s [1] Enabled, 6.0 Gb/s [2] Enabled, 6.0 Gb/s [3] Enabled, 6.0 Gb/s QSFP Vendor: Molex Inc.
QSFP Part Number: 112-00176+A0 QSFP Type: Passive Copper 0.5m ID:01 QSFP Serial Number: 128720476 (Lists disk drives on this adapter)

slot 4: SAS Host Adapter 4b
(PMC-Sierra PM8001 rev. C, SAS, ) MFG Part Number: USI 6086-000010-06 rev. MP V4.9 Part number: 111-00341+F1
Serial number: ST062CB102Z Date Code: 20121101 Firmware rev: 01.11.00.00 Base WWN: 5:00e004:000233a:0c
Phy State: [4] Disabled [5] Disabled [6] Disabled [7] Disabled QSFP Vendor: not available
QSFP Part Number: not available QSFP Type: not available QSFP Serial Number: not available

memory mapped I/O base 0xdf330000, size 0x10000 memory mapped I/O base 0xdf320000, size 0x10000 memory mapped I/O base 0x00000000df310000,
size 0x10000 memory mapped I/O base 0x00000000df300000, size 0x10000 (Lists disk drives on this adapter)
 

• Thus the output is not showing ports 4c and 4d on this storage system; however, the partner storage system displays all four ports accurately.