Skip to main content
NetApp Knowledge Base

Troubleshooting unresponsive BMC on H610S

Last Updated:

Applies to

  • NetApp H610S storage node
  • NetApp Element software 11.0 - 12.3.1
  • ​​​​​bmcFirmwareRevision: 3.70 - 3.91
  • bmcIpmiVersion: 2.0 


  • BMC interface cannot be reached
  • BMC web page cannot be opened
  • ipmitool commands are failing:

    Could not open device at /dev/ipmi0 or /dev/ipmi/0 or /dev/ipmidev/0: No such file or directory
    Get Channel Info command failed

  • ipmitool logs in support bundle (/sysinfo) showing :

    • No data available

    • Get Device ID command failed

    • Running Get PICMG Properties my_addr 0x20, transit 0, target 0

  • Multiple errors on NetApp SolidFire Active IQ:

    • sensorReadingFailed

    • IPMI diagnostics are currently unresponsive. Please contact support if this problem persists.

    • BMC Self Test failed. This may impact IPMI based services and a BIOS/BMC update may be recommended.

    • Error checking sensor for Fan<#> RPM

    • Error checking sensor for Exhaust Temp

    • Error checking sensor for Inlet Temp

  • POST error 0xA105: BMC Failed (No Response)


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.