Skip to main content
NetApp Knowledge Base

NetApp HCI Element upgrade using HCC failed

  1. Last updated
    Nov 26, 2021
  2. Save as PDF
Views:
513
Visibility:
Public
Votes:
0
Category:
element-software
Specialty:
hci
Last Updated:
11/26/2021, 12:16:12 PM

Applies to

  • NetApp HCI upgrade using HCC
  • Management services 2.15.x or earlier
  • NetApp HCI upgrade using staging option

Issue

  1. The upgrade fails without no progress bar in HCC
  2. Click on check log

Storage cluster upgrade: Failed : Staging storage node <NODENAME> failed. Try increasing QOS on the NetApp-HCI-storage-service-pakages volume and retry the operation.

Error seen in the mnode docker logs:2020-10-08 23:42:56: Transient API call failure method = Download retry 3/56
2020-10-08 23:58:56: Connection Error: Unable to communicate with {}.
Possible reasons: cluster is experiencing high latency, network communication issues between nodes and management node, or nodes are up but no valid API response received.
Re-run the command after making sure all cluster nodes are up and running and network communication between management node and storage nodes is working.

 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.