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SwitchPsuFanNotOperational_Alert - Autosupport Message

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fabric-interconnect-and-management-switches
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hw
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Applies to

  • ONTAP 9
    • Metrocluster Fabric Switches
    • Cluster Network swtiches
    • NetApp Cluster Switch
    • Broadcom Switches
    • Cisco Switches
  • callhome.hm.alert.major
    • Call home for Health Monitor process cshm: SwitchPsuFanNotOperational_Alert

Event Summary

The SwitchPsuFanNotOperational_Alert is sent when there is a power supply for a fan on the cluster switch, but while the power supply for the fan indicates that it is operational, the fan status itself indicates that the fan is not operational. 

Validate

AutoSupport Message

HA Group Notification from Node Name (Health Monitor process cshm: SwitchPsuFanNotOperational_Alert[Switch Name(Serial Numer)/PowerSupply-1 Fan-1]) ALERT

EMS Log

event log show -severity * -message-name callhome*

[node1: mgwd: callhome.hm.alert.major:alert]: Call home for Health Monitor process cshm: SwitchPsuFanNotOperational_Alert[Switch_Name(########)/PowerSupply-2 Fan-1].

Command line

system health alert show -node <node name> -monitor cluster-switch -alert-id SwitchPsuFanNotOperational

                      Node: Node01
                   Monitor: cluster-switch
            Class of Alert: SwitchPsuNotOperational_Alert
         Severity of Alert: Major
            Probable Cause: Out_of_service
Probable Cause Description: "Fan Module-3" on switch "Switch Name(Switch Name)" is not functioning properly.
           Possible Effect: Cooling of switch "Switch Name(Serial Number)" might be degraded.
        Corrective Actions: 1) Use the switch CLI to verify that the fan is functioning at the expected speed.                                          2) Replace the fan, if it is not operational. 

Resolution

  1. Verify the power supply is installed.
  2. Verify the power supply is receiving power.
  3. Replace the power supply if it is determined to be defective.
  • NOTE: If this was part of a planned maintenance activity, please update the coresponding NetApp Support Case 

Additional Information

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.