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How to suppress automatic case creation during scheduled maintenance windows - ONTAP 9

Last Updated:

Applies to

  • ONTAP 9.10.0 and earlier
  • AutoSupport
  • Scheduled maintenance
  • Automatic case creation


An AutoSupport feature is available that prevents unnecessary cases from being created by AutoSupport messages during a scheduled maintenance window.

  • We are planning to do some maintenance work. How do I stop unnecessary cases from being created by AutoSupport messages that are triggered during this scheduled maintenance window?
  • How do I stop receiving e-mails or phone calls from NetApp technical support personnel during planned maintenance activity?
  • What are the best practices for suppressing unnecessary AutoSupport e-mail cases during maintenance windows?

Note: In upgrades from ONTAP release 9.8 or later, automatic nondisruptive upgrade (ANDU) automatically sends MAINT (Maintenance) Start and Stop AutoSupport messages before and after the upgrade.


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