How to suppress automatic case creation during scheduled maintenance windows from System Manager

Applies to

• ONTAP 9.10.1 and later
• ONTAP System Manager
• AutoSupport
• Scheduled Maintenance
• Automatic case generation

Description

From ONTAP 9.10.1 ONTAP System Manager has the capability to temporarily prevent case generation by declaring a maintenance window.

• We are planning to do some maintenance work. How do I stop unnecessary cases from being created by AutoSupport messages that are triggered during this scheduled maintenance window?
• How do I stop receiving e-mails or phone calls from NetApp technical support personnel during planned maintenance activity?
• What are the best practices for suppressing unnecessary AutoSupport e-mail cases during maintenance windows?

Procedure

1. Login to System Manager
2. Select CLUSTER -> Settings
3. Select the ellipsis next to AutoSupport and select Suppress Support Case Generation
4. Enter the duration of the maintenance window (up to 72 hours) and select the required nodes
5. Click Send to trigger maintenance AutoSupports

Additional Information

• NetApp’s AutoSupport servers will typically process this message in 10-15 minutes.
• The maximum <time> duration is 72 hours. If a larger value is received, it will be reset to 72 hours.
• If the maintenance window is longer than 72 hours, a second AutoSupport message will need to be sent to extend the maintenance window for the desired duration.
• If a subsequent Maintenance autsosupport is received while case suppression is currently in effect, the maintenance window is restarted with the new <time>.
• Support Bulletin SU92: How to suppress automatic case creation during scheduled maintenance windows
• How to suppress automatic case creation during scheduled maintenance windows - Data ONTAP 7-mode