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How to suppress automatic case creation during scheduled maintenance windows from System Manager

Last Updated:

Applies to

  • ONTAP 9.10.1 and later
  • ONTAP System Manager
  • AutoSupport
  • Scheduled Maintenance
  • Automatic case generation


From ONTAP 9.10.1 ONTAP System Manager has the capability to temporarily prevent case generation by declaring a maintenance window.

  • We are planning to do some maintenance work. How do I stop unnecessary cases from being created by AutoSupport messages that are triggered during this scheduled maintenance window?
  • How do I stop receiving e-mails or phone calls from NetApp technical support personnel during planned maintenance activity?
  • What are the best practices for suppressing unnecessary AutoSupport e-mail cases during maintenance windows?


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