SwitchFanNotOperational_Alert - AutoSupport Message
Applies to
- ONTAP 9
- Call home for Health Monitor process cshm: SwitchFanNotOperational_Alert
Event Summary
The SwitchFanNotOperational_Alert is sent when there is no fan power supply detected and the fan status reads as non-operational.
Validate
Call home event
HA Group Notification from Node Name (Health Monitor process cshm: SwitchFanNotOperational_Alert[Switch Name(Switch Serial Number)/Fan Module-3]) ALERT
EMS Log
event log show -severity * -message-name callhome*
[Node Name: mgwd: callhome.hm.alert.major:alert]: Call home for Health Monitor process cshm: SwitchFanNotOperational_Alert[Switch Name(Switch Serial Number)/Fan Module-3].
Command Line
system health alert show -node <node name> -monitor cluster-switch -alert-id SwitchFanNotOperational_Alert
Node: Node01
Monitor: cluster-switch
Class of Alert: SwitchFanNotOperational_Alert
Severity of Alert: Major
Probable Cause: Out_of_service
Probable Cause Description: "Fan Module-3" on switch "Switch Name(Switch Name)" is not functioning properly.
Possible Effect: Cooling of switch "Switch Name(Serial Number)" might be degraded.
Corrective Actions: 1) Use the switch CLI to verify that the fan is functioning at the expected speed. 2) Replace the fan, if it is not operational.
Switch log output:
switch_name# show environment fan detail
Fan:
---------------------------------------------------------------------------
Fan Model Hw Direction Status
---------------------------------------------------------------------------
Fan1(sys_fan1) NXA-FAN-30CFM-F -- back-to-front Failure
Fan2(sys_fan2) NXA-FAN-30CFM-F -- back-to-front Ok
…
Fan:
------------------------------------------------------------------
Fan Name Fan Num Fan Direction Speed(%) Speed(RPM)
------------------------------------------------------------------
Fan1(sys_fan1) fan1 back-to-front 0 0
Fan1(sys_fan1) fan2 back-to-front 100 11563Resolution
- Verify if maintenance is ongoing or was scheduled during the AutoSupport call home time stamp.
- Verify if there is a power issue within the data center.
- Verify the fan is installed properly.
- Reseat the affected fan if possible.
Replace the fan if confirmed defective:
- For a Broadcom switch, contact Broadcom for assistance
- For a Cisco switch, contact Cisco for assistance
- For a NVIDIA switch, contact NVIDIA for assistance
- For a CN1610 switch, contact NetApp Technical Support for assistance