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Service processor (SP) firmware upgrade is hung/ not completed when checked from 'system service-processor image update-progress show'

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aff-series
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Applies to

Issue

Post performing a SP firmware upgrade, the status show displays the new firmware version; however, the 'system service-processor image update-progress show' command still shows that the upgrade is in progress.

  • When attempting to upgrade the firmware again, there is an error stating that the upgrade is already in progress.
  • The following errors are displayed occasionally:

splog_main: splog.warnings:error]: splogd is running in degraded mode and having difficulty getting splogs from the SP FW.

sp.userlist.update.failed:error]: Error updating SP user information, communication error (op=1, action=6).

spmgmt.driver.timeout:error]: The software driver for the Service Processor (SP) detected a problem: Unable to update SP network information at this time.

  • SP configuration info becomes "unknown" on "sysconfig -a" output but displays the new firmware version.
               Service Processor           Status: Online
                              Firmware Version:   11.5
                              Mgmt MAC Address:   d0:39:ea:12:48:ee
                              Ethernet Link:      unknown, full duplex, auto-neg complete
                              Using DHCP:         no
               IPv4 configuration:
                              IP Address:         unknown
                              Netmask:            unknown
                              Gateway:            unknown

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