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    • FAQ: NVMe Flash Cache module firmware update
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/FAQ__NVMe_Flash_Cache_module_firmware_update
      Unlike previous iterations of Flash Cache where FW was available with system firmware, the NVMe Flash Cache FW is available on the NetApp Support Site Drive Firmware Page as part of the All FW package...Unlike previous iterations of Flash Cache where FW was available with system firmware, the NVMe Flash Cache FW is available on the NetApp Support Site Drive Firmware Page as part of the All FW package or as individual downloads. Unlike storage HDD or SSD firmware, there are no messages indicating that "firmware will now be updated". However, there are three EMS events that are logged in ONTAP 9.1 or later that track completion of the firmware update:
    • e0a/e0b link flaps on A300/FAS8200, A200/FAS2600, A220/FAS2700,C190 may cause a Takeover
      https://kb.netapp.com/on-prem/ontap/Ontap_OS/OS-KBs/e0a_e0b_link_flaps_on_A300_FAS8200_A200_FAS2600_A220_FAS2700_C190_may_cause_a_Takeover
      Cluster ports e0a/e0b links flap or go down at the same time, with or without a node takeover. This could be caused by hardware failure on one of the nodes. KB article provides steps to identify the a...Cluster ports e0a/e0b links flap or go down at the same time, with or without a node takeover. This could be caused by hardware failure on one of the nodes. KB article provides steps to identify the affected node and resolve the issue.
    • "(CHASSIS POWER DEGRADED: Power Supply Status Critical: PSU1, PSU2.) ERROR" AutoSupport message occurs
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/CHASSIS_POWER_DEGRADED__Power_Supply_Status_Critical__PSU1_PSU2_ERROR_AutoSupport_message_occurs
      AutoSupport is triggered that the chassis power supply are degraded. HA Group Notification from node-02 (CHASSIS POWER DEGRADED: Power Supply Status Critical: PSU1, PSU2.) ERROR [node-02: monitor: mon...AutoSupport is triggered that the chassis power supply are degraded. HA Group Notification from node-02 (CHASSIS POWER DEGRADED: Power Supply Status Critical: PSU1, PSU2.) ERROR [node-02: monitor: monitor.globalStatus.critical:EMERGENCY]: Power Supply Status Critical: PSU1, PSU2. [node-02: power_low_monitor: monitor.chassisPowerSupplies.ok:info]: Chassis power supplies OK [node-02: monitor: monitor.globalStatus.ok:info]: The system's global status is normal
    • Service Processor status not visible on command line after upgrade
      https://kb.netapp.com/on-prem/ontap/Ontap_OS/OS-KBs/Service_Processor_status_not_visible_on_command_line_after_upgrade
      Applies to FAS2650 ONTAP version: 9.3P4 SP version: 5.6P1 Issue After performing an SP (Service Processor) firmware upgrade to version 5.6P1, the SP status on one of the nodes might not be visible fro...Applies to FAS2650 ONTAP version: 9.3P4 SP version: 5.6P1 Issue After performing an SP (Service Processor) firmware upgrade to version 5.6P1, the SP status on one of the nodes might not be visible from the command line. cluster::> system service-processor show IP Firmware Node Type Status Configured Version IP Address ------------- ---- ----------- ------------ --------- ------------------------- Node1 SP online true 5.6P1 128.1.50.171 Error: show failed: Database is not open.
    • DIMM mapped out with error 0x30 during boot on A300, A220, A200, FAS8200, FAS27xx, FAS26xx
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/DIMM_mapped_out_with_error_0x30_during_boot_on_A300_A220_A200_FAS8200_FAS27xx_FAS26xx
      Applies to AFF A300 AFF A220 AFF A200 FAS8200 After a reboot, the system fails to boot with the error DIMM:x mapped out with the error code 0x30. Error on boot: System DIMM configuration is not suppor...Applies to AFF A300 AFF A220 AFF A200 FAS8200 After a reboot, the system fails to boot with the error DIMM:x mapped out with the error code 0x30. Error on boot: System DIMM configuration is not supported on FAS2650 Please check the DIMM placement on SLOT-2 ... BIOS Version: 11.2.1 Portions Copyright (C) 2014-2018 NetApp, Inc. All Rights Reserved. Initializing System Memory ... DIMM:2 mapped out. BIOS MRC HW R/W test error. Major / Minor Error Code: 0x30 / 0x1C Complete channel mapped out.
    • Chassis Power Supply Need To Be Replaced - AutoSupport message
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/CHASSIS_POWER_SUPPLY_NEED_TO_BE_REPLACED_-_Autosupport_message
      This article describes the procedure on how to handle AutoSupport message - CHASSIS POWER SUPPLY NEEDS TO BE REPLACED. This message indicates that one or more of the power supplies on the Controller C...This article describes the procedure on how to handle AutoSupport message - CHASSIS POWER SUPPLY NEEDS TO BE REPLACED. This message indicates that one or more of the power supplies on the Controller Chassis is not working correctly. If the source power is not the issue and the issue is not resolved, a part replacement may be required. Bug 1417161 - System might send "CHASSIS POWER SUPPLY NEED TO BE REPLACED" AutoSupport message during power maintenance
    • INVALID CHASSIS CONFIGURATION (Incompatible Partner PCM)
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/INVALID_CHASSIS_CONFIGURATION_Incompatible_Partner_PCM
      Applies to FAS2500 series FAS2620 FAS2650 Issue The system might report something similar to: System Alert from SP of netapp02-01 (INVALID CHASSIS CONFIGURATION (Incompatible Partner PCM)) In the SP-S...Applies to FAS2500 series FAS2620 FAS2650 Issue The system might report something similar to: System Alert from SP of netapp02-01 (INVALID CHASSIS CONFIGURATION (Incompatible Partner PCM)) In the SP-SYSTEM-EVENT-LOG, you might also see: [SP.critical]: Rebooting SP due to loss of ACP comms
    • Chassis FRU PROM read operation failed
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/Chassis_FRU_PROM_read_operation_failed
      Applies to AFF Systems ASA Systems FAS Systems Issue Controller panic and cannot boot up with error Chassis FRU PROM read operation failed. Example: Chassis FRU PROM read operation failed. Replace the...Applies to AFF Systems ASA Systems FAS Systems Issue Controller panic and cannot boot up with error Chassis FRU PROM read operation failed. Example: Chassis FRU PROM read operation failed. Replace the system chassis or controller. If necessary, contact support. Jul 28 09:51:35 [node1:fru.op.failed:ALERT]: Chassis FRU PROM read operation failed.
    • NetApp adds new MAC address OUI range to shipping systems
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/NetApp_adds_new_MAC_address_OUI_range_to_shipping_systems
      Storage controllers with MAC addresses from the new pool that are reverted to versions of ONTAP prior to those listed in the above section and joined to existing ONTAP clusters will continue to functi...Storage controllers with MAC addresses from the new pool that are reverted to versions of ONTAP prior to those listed in the above section and joined to existing ONTAP clusters will continue to function normally until such time as the final storage controller from the old MAC address pool is removed.
    • Service processor (SP) firmware upgrade is hung/ not completed when checked from 'system service-processor image update-progress show'
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/Service_processor_SP_firmware_upgrade_is_hung_not_completed_when_checked_from_system_service-processor_image_update-progress_show
      When firmware upgrade is performed via Service processor, error '(SPError splog_main: splog.warnings:error]: splogd is running in degraded mode and having difficulty getting splogs from the SP FW' is ...When firmware upgrade is performed via Service processor, error '(SPError splog_main: splog.warnings:error]: splogd is running in degraded mode and having difficulty getting splogs from the SP FW' is reported
    • Installation of ONTAP nodar (No Data At Rest Encryption) image fails
      https://kb.netapp.com/on-prem/ontap/DM/Encryption/Encryption-KBs/Installation_of_ONTAP_nodar_No_Data_At_Rest_Encryption_image_fails
      cryptomod_fips: Crypto FIPS self-test: 'CPU COMPATIBILITY' passed. cryptomod_fips: Crypto FIPS self-test: 'AES-128 ECB, AES-256 ECB' passed. cryptomod_fips: Crypto FIPS self-test: 'AES-128 CBC, AES-25...cryptomod_fips: Crypto FIPS self-test: 'CPU COMPATIBILITY' passed. cryptomod_fips: Crypto FIPS self-test: 'AES-128 ECB, AES-256 ECB' passed. cryptomod_fips: Crypto FIPS self-test: 'AES-128 CBC, AES-256 CBC' passed. cryptomod_fips: Crypto FIPS self-test: 'CTR_DRBG' passed. cryptomod_fips: Crypto FIPS self-test: 'SHA1, SHA256, SHA512' passed. cryptomod_fips: Crypto FIPS self-test: 'HMAC-SHA1, HMAC-SHA256, HMAC-SHA512' passed. cryptomod_fips: Crypto FIPS self-test: 'PBKDF2' passed.