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SP HBT STOPPED - AutoSupport Message

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Applies to

  • ONTAP 9
  • AFF / FAS
  • callhome.sp.hbt.stopped:alert
  • Call home for SP HBT STOPPED

Event Summary

This event is generated when ONTAP does not receive Service Processor (SP) heartbeat notifications. The Service Processor and ONTAP exchange heartbeat messages so that they can detect when one or the other is unavailable. This event is generated when ONTAP has not received an expected heartbeat message from the Service Processor.

As the final stage of recovery for this issue ONTAP will perform a reboot of the node, resulting in a HA Takeover from the partner system.

Validate

Event Log

event log show -severity * -message-name *sp.hbt*
 

[node-01: spmgrd: callhome.sp.hbt.missed:notice]: Call home for SP HBT MISSED
[node-01: spmgrd: callhome.sp.hbt.stopped:alert]: Call home for SP HBT STOPPED
 

event log show -severity * -message-name *shutdown*

[node-01: env_mgr: monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (System reboot to recover the BMC)

Resolution

  1. Check and upgrade SP/BMC firmware to the latest version
  2. If a takeover has already occurred see Cluster takeover complete for recovery steps
  3. See the SP HBT STOPPED resolution guide for platfom specific solutions

Additional Information

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