Environment sensors output fails due to timeout operation

Applies to

Issue

• The following error is reported while trying to get the environment sensors output from the node:

::> system environment sensors show -node Node-01
Node Sensor                 State Value/Units Crit-Low Warn-Low Warn-Hi Crit-Hi
---- --------------------- ------ ----------- -------- -------- ------- -------
Node-01
     PSU2 FRU              normal
                                         GOOD
     PSU1 FRU              normal
              GOOD
     NVDIMM0 Health        normal
                                         GOOD
     NVDIMM1 Health normal
                                         GOOD
     SP Status             normal
IPMI_HB_OK
Warning: Unable to list entries on node Node-01. Timeout: Operation "bmc_client_bmc_get_sensor_info_iterator::modify_imp()" took longer than 25 seconds to complete [from mgwd on node "Node-01" (VSID: -1) to servprocd at 127.0.0.1]
Error: show failed: Timeout: Operation "bmc_client_bmc_get_sensor_info_iterator::modify_imp()" took longer than 25 seconds to complete [from mgwd on node "Node-01" (VSID: -1) to servprocd at 127.0.0.1]
5 entries were displayed.

• The output of system node power show also fails with the timeout error:

::> system node power show
Node             Status
---------------- -----------
Error: Timeout: Operation "bmc_client_system_power_status_iterator::modify_imp()" took longer than 25 seconds to complete [from mgwd on node "Node-01" (VSID: -1) to servprocd at 127.0.0.1]
Node-01          -
Node-02          -
2 entries were displayed.

• The following events are seen from the affected node in the SP-MGMT-MLOG-TXT.GZ section:

  [kern_servprocd:info:55561] 0x809824c00: 8503e800016b9888: NOTICE: Servprocd::CLI: get_spcs_port : spcs port value in sp_api_service mdb is 50000
[kern_servprocd:info:55561] 0x809824c00: 8503e800016b9888: ERR: Servprocd::CLI: sp_get_sensor_info_worker : TTX ERROR: 2 (THRIFT_POLL (timed out))
[kern_servprocd:info:55561] 0x809824c00: 8503e800016b9888: ERR: Servprocd::CLI: sp_get_sensor_info_worker : EXCEPTION Occured in closing the spcc transport
[kern_servprocd:info:55561] Thrift: Fri Jul  4 00:14:51 2025 SSL_shutdown: shutdown while in init (SSL_error_code = 1)
[kern_servprocd:info:55561] 0x809824c00: 8503e800016b9888: ERR: Servprocd::bmc_client: bmc_get_sensor_info_imp: target_node=Node-01, err=The operation timed out.

• The SP API service internal certificates are renewed as per this KB: Active IQ Wellness Risk: ONTAP reports error when communicating with SP/BMC
• There are no changes after rebooting the BMC and restarting the service processor daemon.